adamtoonarmy Posted May 7, 2023 #1 Share Posted May 7, 2023 Can anyone tell me how long special needs take to respond to an email? It was special_needs@rccl.com that I messaged last Tuesday and I got an automatic reply immediately. Nothing since. I do not want to call them as I am in the UK and can only find a US number, plus - I do not like speaking to people 😄 Link to comment Share on other sites More sharing options...
BennyandBo Posted May 7, 2023 #2 Share Posted May 7, 2023 54 minutes ago, adamtoonarmy said: Can anyone tell me how long special needs take to respond to an email? It was special_needs@rccl.com that I messaged last Tuesday and I got an automatic reply immediately. Nothing since. I do not want to call them as I am in the UK and can only find a US number, plus - I do not like speaking to people 😄 If it was a request you made I would say 2 to 3 weeks for a person to respond. If it was just a question, them I'm not sure. I would assume the same amount of time. I filled out special needs form for a medical refrigerator, sharps container, etc. 2 to 3 weeks later received a personal response. This was in the past 2 months. 2 1 Link to comment Share on other sites More sharing options...
adamtoonarmy Posted May 7, 2023 Author #3 Share Posted May 7, 2023 48 minutes ago, BennyandBo said: If it was a request you made I would say 2 to 3 weeks for a person to respond. If it was just a question, them I'm not sure. I would assume the same amount of time. I filled out special needs form for a medical refrigerator, sharps container, etc. 2 to 3 weeks later received a personal response. This was in the past 2 months. thanks thats helpful. It is a request that I made. Didn’t really fit the categories on the form hence me emailing them Link to comment Share on other sites More sharing options...
Bloodgem Posted May 7, 2023 #4 Share Posted May 7, 2023 Hi welcome to CC (Cruise Critics) We have had a reply, from special needs, with a week but at other times we have had to wait for 3 weeks. Unless your request is urgent give them a couple of weeks to respond. If I have not heard from them after 3 weeks I send a second email. Link to comment Share on other sites More sharing options...
sjinnj Posted May 7, 2023 #5 Share Posted May 7, 2023 2 hours ago, BennyandBo said: If it was a request you made I would say 2 to 3 weeks for a person to respond. If it was just a question, them I'm not sure. I would assume the same amount of time. I filled out special needs form for a medical refrigerator, sharps container, etc. 2 to 3 weeks later received a personal response. This was in the past 2 months. I did not know you could make that request. Thank you. Link to comment Share on other sites More sharing options...
BennyandBo Posted May 7, 2023 #6 Share Posted May 7, 2023 3 hours ago, sjinnj said: I did not know you could make that request. Thank you. Oh yes. It's actually on a list of things you can request. Note: medical refrigerator is very small and odd shape. Only big enough for some medication. But there is a full list of things medical and otherwise that you can request. They prefer you do it before you hit 30 days before departure. I made mine at about 45 days. Link to comment Share on other sites More sharing options...
sjinnj Posted May 7, 2023 #7 Share Posted May 7, 2023 1 hour ago, BennyandBo said: Oh yes. It's actually on a list of things you can request. Note: medical refrigerator is very small and odd shape. Only big enough for some medication. But there is a full list of things medical and otherwise that you can request. They prefer you do it before you hit 30 days before departure. I made mine at about 45 days. It would be for a Norditropin pen for my son so I am sure it would fit. Thanks again. Link to comment Share on other sites More sharing options...
Ret MP Posted May 7, 2023 #8 Share Posted May 7, 2023 1 Link to comment Share on other sites More sharing options...
teddie Posted May 7, 2023 #9 Share Posted May 7, 2023 1 hour ago, sjinnj said: It would be for a Norditropin pen for my son so I am sure it would fit. Thanks again. The one I was provided with on my February Anthem sailing was about the size of a large lunchbox. I kept it on the floor beside the vanity table. 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted May 7, 2023 #10 Share Posted May 7, 2023 Benny's info is right. I always fill out the form and usually receive a reply in two to three weeks. Unless your cruise is imminent I wouldn't worry to much about it. They'll respond in due time. I sent in two requests for two different cruises using the special needs forms 4/21/23 and received a reply this morning. 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted May 7, 2023 #11 Share Posted May 7, 2023 Remember they get tons of emails, many of which are for things that no action is required of by that department (like, a gluten free diet). Just takes time to get through them all. Link to comment Share on other sites More sharing options...
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