Markanddonna Posted June 24, 2023 #1 Share Posted June 24, 2023 I purchased a $100 pp (total $200) future cruise certificate. The onboard agent indicated this would be the deposit for my next cruise, and I needed to book it within the next 6 months. Got that. Now, I'm trying to use it for a 10-day cruise in Jan 2024, and the deposit is now $900. What am I missing? I will have to pay the $700 balance now. So, Celebrity said it was just to get a place onboard, which makes no sense. Why would I just give them $200 to keep for me with no other benefit? Can anyone explain this? Link to comment Share on other sites More sharing options...
RTShaker Posted June 24, 2023 #2 Share Posted June 24, 2023 If booking a suite the $100 pp deposit does not apply, otherwise your deposit is $100 for the cruise you book. Link to comment Share on other sites More sharing options...
Markanddonna Posted June 24, 2023 Author #3 Share Posted June 24, 2023 I was told the $200 would be the full deposit for a non suite cabin. Otherwise, it is just giving Celebrity a cash advance? That makes no sense. Link to comment Share on other sites More sharing options...
bigbenboys Posted June 24, 2023 #4 Share Posted June 24, 2023 (edited) https://creative.rccl.com/Sales/Celebrity/General_Info/5_15_23_Suite_Percentage_Deposit_FAQs.pdf 11. HOW DO THESE CHANGES APPLY TO FUTURE CRUISE BOOKINGS? Future Cruise bookings will follow the new program of 10% deposit per suite. For Book Later bookings, guests will need to pay the additional deposit requirements if converted into The Retreat. Edited June 24, 2023 by bigbenboys added info Link to comment Share on other sites More sharing options...
paulh84 Posted June 24, 2023 #5 Share Posted June 24, 2023 Are you trying to do it as a brand new booking? You have to use the reservation number that was created with the certificate. There should be a cruise in your profile with a 2039 cruise date. Link to comment Share on other sites More sharing options...
Markanddonna Posted June 24, 2023 Author #6 Share Posted June 24, 2023 I just finished the booking with an outside travel agency. I won. Celebrity originally told me that I would have to pay the $700 difference, but the agent worked it out. They originally told him the same thing but he went higher up. 1 Link to comment Share on other sites More sharing options...
Markanddonna Posted June 24, 2023 Author #7 Share Posted June 24, 2023 30 minutes ago, bigbenboys said: https://creative.rccl.com/Sales/Celebrity/General_Info/5_15_23_Suite_Percentage_Deposit_FAQs.pdf 11. HOW DO THESE CHANGES APPLY TO FUTURE CRUISE BOOKINGS? Future Cruise bookings will follow the new program of 10% deposit per suite. For Book Later bookings, guests will need to pay the additional deposit requirements if converted into The Retreat. I mentioned my booking was a non-suite. 1 Link to comment Share on other sites More sharing options...
twincheryl Posted June 24, 2023 #8 Share Posted June 24, 2023 1 hour ago, Markanddonna said: I mentioned my booking was a non-suite. We do this often… as with everything Celebrity, if not using a travel agent just call back and get someone who knows what they are doing… lol 1 Link to comment Share on other sites More sharing options...
RTShaker Posted June 24, 2023 #9 Share Posted June 24, 2023 2 hours ago, Markanddonna said: I was told the $200 would be the full deposit for a non suite cabin. Otherwise, it is just giving Celebrity a cash advance? That makes no sense. It also reserves the extra OBC that is attached to an on board booking. Link to comment Share on other sites More sharing options...
Markanddonna Posted June 24, 2023 Author #10 Share Posted June 24, 2023 47 minutes ago, twincheryl said: We do this often… as with everything Celebrity, if not using a travel agent just call back and get someone who knows what they are doing… lol Yesterday, the travel agent also said I needed to pay the difference between my $200 deposit and the usual $900. Two agents for Celebrity also said that. You are right, I kept pressing, and it was resolved. It is nice to know that logic prevailed. Link to comment Share on other sites More sharing options...
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