tx121 Posted June 29, 2023 #1 Share Posted June 29, 2023 Hello, We are having an issue where it seems like our future cruise credit is “lost” between the Aon Travel Insurance we booked through Carnival and Carnival cruise line. The Aon insurance group said they have issued the future cruise credits and when speaking to a Carnival representative, they are saying they never received any notes from Aon and to give it more time. The cruise was canceled March 16th and the email from Aon said 2-4 weeks to process. It’s been more than 3 months and this is getting frustrating. If anyone has any information like a email address for Carnival’s guest resolutions department that I can write to or a number where I can speak with someone who can actually will solve my issue and not try to get me off the phone so they could take the next call to book a cruise, I would really appreciate it. Thanks in advance! Link to comment Share on other sites More sharing options...
Clarasgrandma Posted June 29, 2023 #2 Share Posted June 29, 2023 Guestcare@carnival.com - send a detailed email. 1 Link to comment Share on other sites More sharing options...
kdr69 Posted June 29, 2023 #3 Share Posted June 29, 2023 Not sure i understand what you mean by FCC issued by AON? FCC's are issued by Carnival when you cancel if you are eligible since you would have to cancel through them not through AON? Maybe im just confused? Link to comment Share on other sites More sharing options...
skrufy Posted June 29, 2023 #4 Share Posted June 29, 2023 Carnival Guest Administrationg # is 1 800 438 6744 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted July 2, 2023 #5 Share Posted July 2, 2023 Hope you get it resolved. Kindly update us on the outcome as I think several of us are confused and aligned with @kdr69as to where the FXC come from. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now