Check Your Invoices (Beyond Redeployment)!!!

[CruiserMickey]

Just rebooked my cruise after Celebrity cancelled the Nov. 2024 TA. After 2 hours and 15 minutes on the phone, I finally have the correct invoice amount. Mistakes made that I caught:

 

-NO Captain’s Club Upgrade

-$200 change fee CHARGED

-NO $50 Bonus OBC from the current Canada Day Sale

-DELETED OBC from Onboard Booking

 

This is just a reminder to check your invoices really carefully before you hang up from your call. My usual Celebrity Vacation Planner has moved to another department in the company, so now I am at the mercy of whenever answers my call. Time to find a good travel agent!

[bikerunner]

3 hours ago, CruiserMickey said:

Just rebooked my cruise after Celebrity cancelled the Nov. 2024 TA. After 2 hours and 15 minutes on the phone, I finally have the correct invoice amount. Mistakes made that I caught:

 

-NO Captain’s Club Upgrade

-$200 change fee CHARGED

-NO $50 Bonus OBC from the current Canada Day Sale

-DELETED OBC from Onboard Booking

 

This is just a reminder to check your invoices really carefully before you hang up from your call. My usual Celebrity Vacation Planner has moved to another department in the company, so now I am at the mercy of whenever answers my call. Time to find a good travel agent!

Exactly.  My TA took care of my beyond cancellation and actually proposed and alternative cruise than what I was thinking that actually I might do instead of one I picked.  Ie it’s not on celebrity.  

[WrittenOnYourHeart]

4 hours ago, CruiserMickey said:

Time to find a good travel agent!

 

Unfortunately if the original cruise was booked more than 30 days ago, you cannot transfer it to a TA.

[CruiserMickey]

1 hour ago, WrittenOnYourHeart said:

 

Unfortunately if the original cruise was booked more than 30 days ago, you cannot transfer it to a TA.

Yes, I am aware of that. I was meaning going forward from here…with other bookings.

[wanderlust58]

I've got a really amazing travel agent in Canada who does only cruises.  Email me and I'll give you the details.  bmbernero at gmail dot com

[CruisersTimesThree]

In Nov we were notified that our upcoming April ‘24 Silhouette cruise was being redeployed and we were given the option to change it, which we did to a Feb cruise.

Since then every once in a while I check my balance due and it’s always $300 more, they keep adding back the $100 change fee (we’re 3 people)

Call every time to have it fixed, they claim to do it, and send a correct invoice (I’m up to invoice copy #7!) 

I’m sure if I go in right now to check it, it will show the $300 added in again! It’s so frustrating!