CasNext: How long does it take for it to show up on your acct?

[fstuff1]

I bought a CasNext from last month's cruise.

I was told by the casino host that i can't see it in my acct but the people at Cas can.

 

i wanted to use the casNext today for a cruise.

Cas doesn't see it.

 

For those that bought a CasNext, how long did you wait before you used it?

 

Edited July 10, 2023 by fstuff1

[Sand and Seas]

I have gotten them twice and used each one about a week after cruise end. I could not see them on my account.  CAS agent couldn't see it about 3 days after so we waited and tried again a week after cruise.

    Did the Host give you a certificate?  

[fstuff1]

32 minutes ago, Sand and Seas said:

I have gotten them twice and used each one about a week after cruise end. I could not see them on my account.  CAS agent couldn't see it about 3 days after so we waited and tried again a week after cruise.

    Did the Host give you a certificate?  

yes, host gave me a certificate.

seems generic.

no cert # or anything unique

[Sand and Seas]

7 minutes ago, fstuff1 said:

yes, host gave me a certificate.

seems generic.

no cert # or anything unique

Yes, my three certificates didn't have a number but the Exec Host had signed.   If you have a certificate signed by a host you have some sort of proof.  I also noticed that my Final Bill had a line item for the CASNext certificate but of course no $$cost to me.

 

I would suggest you call the main CAS number and ask for a supervisor.   Tell them the cruise date you were on and that you have a CASNext certificate in your possession.  If they still can't find anything about it perhaps you can send them a photo of your certificate.   

 

I've successfully used three certificates so far.  One was applied to a cruise already booked and the other two went for a new booking.  These were all processed about a week after my cruises ended.

[pcakes122]

Mine never showed up on Ncl.com and frankly that was a good thing for me. Because I had to have CAS apply the CASNext certificate for me on the phone, I guess the online system didn't realize I already had a certificate on my booking and it allowed me to apply two CruiseNext certificates on the same booking (this was not during the three certificate special.) 😊👍🏻