nice gesture and fix by tour staff on Caribbean Princess in NYC....

[tml1230]

We and several hundred other passengers assembled in princess theater yesterday for a bus and boat tour around NYC. After more than an hour we were advised that our busses had still not arrived yet and staff was working on the issue. A few minutes later staff advised that passengers could turn in the tickets for a refund or continue waiting as they tried to find us transportation.Some passengers left but most remained in the theater.

 

MOST of the passengers handled the news very well but y'all know.... there are those entitled folks who have to opine loudly and display their displeasure.

 

My favorite example was a woman who stood up and implied that the staff had intentionally " overbooked" these tours, causing this poor operation. I aint sure where she got this incorrect information but the tour staff handled her professionally refuting her conspiracy theory.

 

About 10 minutes later the staff  announced they had found some busses and we proceeded to have a very good bus and boat tour.

 

Once on the bus, the tour people explained the reason the busses were very late.... In midtown Manhattan a crane ON TOP of a skyscraper had caught fire and collapsed into an adjacent building. Rush hour traffic in the city was basically shut down. By some miracle there was no loss of life and 6-8 injuries.

 

After the tour returned to the ship we were told by the crew that along with their apology, we were receiving a a 40% refund on the tour. Although not necessary I think it was a great gesture by Princess. How they wee able to acquire bus transportation in that traffic chaos  showed impressive skills.

 

[Lady Arwen]

Thanks for sharing!  So nice to hear from folks who have something positive to say.  Happy to hear the incident with the crane caused no casualties.

[EDVM96]

29 minutes ago, tml1230 said:

In midtown Manhattan a crane ON TOP of a skyscraper had caught fire and collapsed into an adjacent building.

 

 

 

[Rick&Jeannie]

Wow! Terrible scene.  Just as the boom fell from the base structure...was that a man falling while tethered to a safety line?  Hard to tell...I certainly hope not.  He would have been hurt badly.

[paradiselivin1]

Crane operator stayed to try to put out the fire but escaped safely.  Thankfully, no fatalities. Surrounding buildings evacuated for safety precautions.