Excursion has disappeared

[Scotmay]

We are due to board the Crown in a few days time and because I was late booking I could only book 1 excursion in Skagway on the train. Went into excursions this morning and my booking has disappeared. Has this happened to anybody else?

[that]

@ScotmayDoes the booked excursion show on your travel summary?  The app gets glitchy at times prior to sailing.😵‍💫

Edited September 12, 2023 by that

[SCX22]

How far are you from sail date?  Princess closes excursions bookings 5 days prior to sail date.  I've had it happen where I booked a few hours after the 5 day cut off, and even though the system accepted payment, the excursion booking was cancelled.  I only found out after I had my CVP look into it.   I was able to book it onboard.  Also, are you sure that the system accepted your payment?  The excursions will auto cancel at the end of the day if payment is not received same day.

[Scotmay]

No, not in the summary!  

[Rick&Jeannie]

2 minutes ago, Scotmay said:

No, not in the summary!  

Check to see if you have a credit card refund....

[Scotmay]

No, not in the summary!  

[Scotmay]

Thanks everybody!

[Rick&Jeannie]

13 hours ago, Scotmay said:

Thanks everybody!

You've got us all holding our breath! What was the outcome?

[Tedferg]

I had to have Chat book an excursion for us a couple of weeks ago when I could not bring up Excursions on the website. The booked vacation always showed up on our itinerary / excursions, though I was never asked about payment. Today I saw an excursion that I preferred, so cancelled the first and booked the second online. This time I saw the notification that excursions are not confirmed until paid for. I used Pay now and credit was applied from OBC.

[Scotmay]

5 hours ago, Rick&Jeannie said:

You've got us all holding our breath! What was the outcome?

I heard back from my Princess Planner that we are definitely booked, and that when you book an excursion and PAY for it, it is no longer in your cart!  This makes sense now. It’s just like goin to the supermarket, you buy your goods and then it is no longer in your cart!  Our Planner, Terry Hobson, is the best. All is well!

[Rick&Jeannie]

Ah! Didn't realize that you were talking about your cart. 

[that]

@Scotmay

 

is it still not on your travel summary?