royal up to suite - come with benefits?

[question221]

Has anyone done the RU to a grand suite before?  We did and our bid got accepted.  We "assumed" that all of the suite benefits - minus the double points - would be included.  My husband just spoke with a customer representative that said we get the room but that is it.  We assumed that we would get complimentary zoom, priority tendering, coastal kitchen, etc.  I know we were told before that we would get everything except the points.  This will be most upsetting if this representative is correct.

 

Thanks in advance.

[Biker19]

9 minutes ago, question221 said:

This will be most upsetting if this representative is correct.

He/she was not.

[smokeybandit]

You get the full onboard benefits.

[SG65CB]

Which ship? Not all ships have coastal kitchen or provide internet for those in suites. 

[Biker19]

3 minutes ago, SG65CB said:

Which ship?

OP seems to be on Odyssey and sounds like they know some things - not sure why anyone would call RCI knowing about this issue.

[Jetdriver787]

The representative is a “Womble!” You get everything that the suite offers. The only restriction is with the booking privileges. That is to say, the points or OBC, or whatever booking restrictions or privileges are tied to your original booking and not to the upgrade. All the hard product items that come with the suite are coming your way!

Edited September 17, 2023 by Jetdriver787

[question221]

13 minutes ago, Biker19 said:

OP seems to be on Odyssey and sounds like they know some things - not sure why anyone would call RCI knowing about this issue.

The reason we called was to confirm about internet access being complimentary.  When we go into the items available for purchase, the voom surf and stream was one of the items offered.  Since we thought it was included, this seemed strange and we wanted to verify.

 

Thanks for the information.   I am relieved to hear that we get all the benefits except the loyalty points.  Our primary concern was internet, priority tendering since there is tendering at a few of the ports, and actually the complimentary room service is also of interest.  We are especially excited about having the room that comes with the deal - primarily the bathroom.

 

thanks again.

[Biker19]

12 minutes ago, question221 said:

Since we thought it was included, this seemed strange and we wanted to verify.

The availability of planner items doesn't usually change with cabin type - folks in a suite can still buy Voom (someone may want access for another device).