-Lew- Posted September 24, 2023 #1 Share Posted September 24, 2023 Help me understand why maintenance could not be scheduled to be done overnight or our excursion booking date and time moved up or back a day or two? With notice, of course!! Link to comment Share on other sites More sharing options...
Gray Lady Posted September 24, 2023 #2 Share Posted September 24, 2023 -Lew-, the same thing happened to us back in April. We were finally able to book our excursions Sunday afternoon. And more importantly, we were able to book everything that we wanted. Hopefully you are in a suite where you are booking a full year out. It is very frustrating, I know. Link to comment Share on other sites More sharing options...
PhD-iva Posted September 24, 2023 #3 Share Posted September 24, 2023 Mtce is done every weekend……..just when working people finally have time to pull the trigger……NOPE! Link to comment Share on other sites More sharing options...
cwn Posted September 24, 2023 #4 Share Posted September 24, 2023 Mike Moore told us about this problem on his thread a month or so go. 1 Link to comment Share on other sites More sharing options...
RELS Posted September 24, 2023 #5 Share Posted September 24, 2023 Just now, cwn said: Mike Moore told us about this problem on his thread a month or so go. They have heard us, and they are working on a solution, but the wheels of change seem to grind very slowly. Link to comment Share on other sites More sharing options...
papaflamingo Posted September 24, 2023 #6 Share Posted September 24, 2023 To echo RELS and CWN Mike Moore explained in an earlier thread that maintenance must be done during this time period because if later it runs into problems with Regent UK normal hours. It all has to do with the time the computer systems are in least demand. Link to comment Share on other sites More sharing options...
-Lew- Posted September 24, 2023 Author #7 Share Posted September 24, 2023 49 minutes ago, papaflamingo said: To echo RELS and CWN Mike Moore explained in an earlier thread that maintenance must be done during this time period because if later it runs into problems with Regent UK normal hours. It all has to do with the time the computer systems are in least demand. I understand now; however, why not inform those scheduled to book excursions or dining via email in advance. A workable option might be to schedule maintenance on weekends and access to excursions and dining on weekdays. A warning in advance via email would have been much better than the site not responding while attempting to complete bookings. With the website's booking process so slow anyway, it was difficult to determine whether it was its normal operation or something else. 1 Link to comment Share on other sites More sharing options...
papaflamingo Posted September 24, 2023 #8 Share Posted September 24, 2023 (edited) 4 hours ago, -Lew- said: I understand now; however, why not inform those scheduled to book excursions or dining via email in advance. A workable option might be to schedule maintenance on weekends and access to excursions and dining on weekdays. A warning in advance via email would have been much better than the site not responding while attempting to complete bookings. With the website's booking process so slow anyway, it was difficult to determine whether it was its normal operation or something else. You'll have to ask Mike Moore. I was just passing information from a previous discussion as I remember it. Edited September 24, 2023 by papaflamingo Link to comment Share on other sites More sharing options...
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