MSC 30% casino discount not applying correctly

[dustenm]

I recently booked a reservation for a upcoming MSC cruise & tried to use my 30% off casino discount but it did not apply correctly.  I am a voyagers club member so the agent applied the 5%+30% they said but when I check the discount was not anywhere near the 30% it was suppose to remove.  Did anyone else ever have this issue?  I have tried several times to contact the casino department but nobody has any clue & said it is all just done by the system so it must be correct.  I tried to explain that if you do the math you will see it is not correct but they don't care.  I also asked for a supervisor or someone higher up but they said there is nobody.

 

I understand the taxes and port fees are not discounted just the base cruise fare but it still is not coming out correctly.

[Pizaz]

I had this issue earlier in the year.  The issue ended up stemming to my CASINO account was not linked properly to my Voyagers account (One had my middle name, the other did not).  Once this was corrected over two weeks of e-mails, they linked correctly and they added the additional 5% to my OBC.  Since then, I have booked three cruises for boy 30% and Free Room + Upgrade Add-on's with no issues regarding the 5% applied directly.

[cublet]

Hello,

 

Is is not, or never usually, 30%+5%. It's usually 30% + 5% of 70%. Or: 5% + 30% of 95%.

 

Regards,

 

Cublet

[Georgia_Peaches]

When I used my 30% off + 5% I went through the Casino department for booking. Give them a call. 

[Georgia_Peaches]

4 minutes ago, cublet said:

Hello,

 

Is is not, or never usually, 30%+5%. It's usually 30% + 5% of 70%. Or: 5% + 30% of 95%.

 

Regards,

 

Cublet

I don’t understand this. Why would the discount not be taken off 100% of the fare before tax?

[dustenm]

10 hours ago, Pizaz said:

I had this issue earlier in the year.  The issue ended up stemming to my CASINO account was not linked properly to my Voyagers account (One had my middle name, the other did not).  Once this was corrected over two weeks of e-mails, they linked correctly and they added the additional 5% to my OBC.  Since then, I have booked three cruises for boy 30% and Free Room + Upgrade Add-on's with no issues regarding the 5% applied directly.

 

The 5% is coming off correctly its the 30% that is not.  When I calculate the booking it seems the discount in total is only around 15% for my booking.

 

6 hours ago, Georgia_Peaches said:

When I used my 30% off + 5% I went through the Casino department for booking. Give them a call. 

 

That's who I called.  They said it was applied but when I explained it was not really 30% coming off they did not know what to do as the system does it automatically. 

 

 

6 hours ago, cublet said:

Hello,

 

Is is not, or never usually, 30%+5%. It's usually 30% + 5% of 70%. Or: 5% + 30% of 95%.

 

Regards,

 

Cublet

 

Is that because more of the base fare is really a tax then what it shows on the website?

 

Because when I talk to them they see my base fare as cheaper then what the website shows but the taxes as allot more.  For me the base fare was showing $239 + $150 tax & port fees but on there end they see $99 base fare and $189 tax & port fees.  So it seems the discount is only coming off the $99 part.  Is that correct?

 

[Cannotwaitocruise]

When I booked earlier this spring, it took forever to apply the 30%.   I made multiple calls and emails to different people and departments.  After about two months,  we were only a few dollars off.  Then I started emailing about that.  Ended up with a few dollars less than it was supposed to at the end.  Good luck!!

[dustenm]

1 hour ago, Cannotwaitocruise said:

When I booked earlier this spring, it took forever to apply the 30%.   I made multiple calls and emails to different people and departments.  After about two months,  we were only a few dollars off.  Then I started emailing about that.  Ended up with a few dollars less than it was supposed to at the end.  Good luck!!

 

what department or email was able to help you the most?  I have no clue who to even contact as I tried the casino department several times and this last time they jist said well we can remove the discount if you want.  But offer no other help.

[voyagerL]

I have to say that the casino process and service is nothing short of chaotic. Not only has the voucher degradation hit us, as we normally sail in the YC, but we find that now we have to do a lot of the work. We have to get the UK Contact Centre to raise an option for us and then forward the option to the Casino Team. We then have to keep an eye out and often call the UK centre to extend the option because the casino team don't apply the vouchers in time and the option expires, which means we have to do it all again. Friends who sail with NCL or RC showed us their casino programme online, pick your cruise, pay your taxes and off you go - a much much simpler affair! 

[dustenm]

On 10/14/2023 at 11:37 AM, Cannotwaitocruise said:

When I booked earlier this spring, it took forever to apply the 30%.   I made multiple calls and emails to different people and departments.  After about two months,  we were only a few dollars off.  Then I started emailing about that.  Ended up with a few dollars less than it was supposed to at the end.  Good luck!!

 

Still trying to get this fixed.  Been emailing back and forth with casino department but they still say it's applied.  But only on the $79 part they see as the base fare and not the other $160 they call an SRN but the 5% voyagers club discount did come off the SRN part.  So I would think the 30% should.  Also since the SRN & base fare are combined on the website.  Any idea who you contacted to get it fixed?

[Cannotwaitocruise]

Pretty sure it ended up being the casino department that helped me.  I did send them my original invoice and sent them a diagram on how I figured out the discount and how much I thought it should end up to be.  The discount will only be taken off the 1st and 2nd passenger base fare.  Like I mentioned, I emailed them constantly and finally someone responded and was able to figure it out.   Not to be rude, but half the people I had talked with, were not very intelligent.  The one person told me my third passenger rate increased, because when I updated the info, the seniors get charged more, than others.  Good grief!!!!   Again, good luck!!