PartyLikeIts1990 Posted November 21, 2023 #1 Share Posted November 21, 2023 Anyone sail recently that has not received latitude points? Its been a week since ive been back from my cruise and i never received the latitude points. i did a submit a request on the latitude page for missing points. other people in my roll call also has the same problem with not getting points Link to comment Share on other sites More sharing options...
TheDawg79 Posted November 22, 2023 #2 Share Posted November 22, 2023 Those can take up to 30 days to post. A week isn’t a reasonable expectation Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 22, 2023 #3 Share Posted November 22, 2023 ncl website says points post within 48 hours and i have gotten my points within that timeframe 1 Link to comment Share on other sites More sharing options...
Rare zgscl Posted November 22, 2023 #4 Share Posted November 22, 2023 We didn’t get ours for a very long time after sailing on Bliss in October. I submitted a missing points form and they posted them the next day. If it’s been over a week I would do the form. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted November 22, 2023 #5 Share Posted November 22, 2023 Normally posts on the day after your cruise ends. If it doesn't.... report it. Link to comment Share on other sites More sharing options...
Rare zgscl Posted November 23, 2023 #6 Share Posted November 23, 2023 Just to add I saw on the FB group for our cruise that multiple people had the same issue and had to request their points manually. Makes me wonder if they are having problems with the system. Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted November 23, 2023 #7 Share Posted November 23, 2023 Yea, I would definitely contact NCL. I've always received my points very quickly. Link to comment Share on other sites More sharing options...
Bobreg Posted April 4 #8 Share Posted April 4 On 11/23/2023 at 7:54 AM, All-ready2cruise said: Yea, I would definitely contact NCL. I've always received my points very quickly. Lucky you. DW and me did a seven nights Alaska cruise back in 2019 and noticed early 2020 that our points were missing. We wrote to NCL about it but because of the Covid shutdown, we never received an answer. Last year, we were ready to cruise again and wrote again for the missing points before booking a cruise. We were told that since 2019, you can only go back one year and that we lost them. Our advice is to send them messages on a regular basis until the issue is resolved. As for cruising again with NCL, it would have to be a really good deal on a perfect itinerary. Keep emailing them. Link to comment Share on other sites More sharing options...
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