Upper End Corporate Contacts

[memoak]

I know people have posted before but I need to ask again. I am on the Crown right now and in a dispute with Future Cruises. They quoted me a price on some cruises took my money after I verified the price 4 times and now they are insisting that they goofed and the price is more. This is all about a plus package that was supposed to be included and now it is not. Any ideas on who to contact to resolve ?

[Thrak]

Is this what you are looking for?

 

Email Contacts

customerrelations@princesscruises.com
 
Princess Cruises Executive Contacts

 

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

 

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princesscruises.com

 

Chief Executive
John Padgett
President
24305 Town Center Drive
Santa Clarita, CA 91355
jpadgett@princesscruises.com

Also, try jpadgett@HAGroup.com

[PacnGoNow]

Could you get the name and email address of their supervisor?

 

[memoak]

26 minutes ago, Thrak said:

Is this what you are looking for?

 

Email Contacts

customerrelations@princesscruises.com
 
Princess Cruises Executive Contacts

 

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

 

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princesscruises.com

 

Chief Executive
John Padgett
President
24305 Town Center Drive
Santa Clarita, CA 91355
jpadgett@princesscruises.com

Also, try jpadgett@HAGroup.com

Thanks Thrak  I knew you had these just couldn’t find them. 

[startedwithamouse]

47 minutes ago, memoak said:

I know people have posted before but I need to ask again. I am on the Crown right now and in a dispute with Future Cruises. They quoted me a price on some cruises took my money after I verified the price 4 times and now they are insisting that they goofed and the price is more. This is all about a plus package that was supposed to be included and now it is not. Any ideas on who to contact to resolve ?

Did you get a quote in writing?

 

If you needed to verify it was correct 4 times, seems you knew it may have been too good to be true?

 

Don't trust anyone in the FCC area - especially when they pull the Princess Vacations offer out. 

 

 

Edited January 25 by startedwithamouse

[memoak]

8 minutes ago, startedwithamouse said:

Did you get a quote in writing?

 

If you needed to verify it was correct 4 times, seems you knew it may have been too good to be true?

 

Don't trust anyone in the FCC area - especially when they pull the Princess Vacations offer out. 

 

 

It’s mostly an oops we know what quoted you but we were wrong too bad so sad. It has to do with including plus package on the cruises. We told them fine just comp the plus packages. Obviously it is we have to call Corporate. Not holding my breathe

[startedwithamouse]

1 minute ago, memoak said:

It’s mostly an oops we know what quoted you but we were wrong too bad so sad. It has to do with including plus package on the cruises. We told them fine just comp the plus packages. Obviously it is we have to call Corporate. Not holding my breathe

All you do is just ask for your deposit back, and no harm no foul?

[memoak]

5 minutes ago, startedwithamouse said:

All you do is just ask for your deposit back, and no harm no foul?

 

5 minutes ago, startedwithamouse said:

All you do is just ask for your deposit back, and no harm no foul?

Except I canceled another trip and these were to be in place at a much better price. If I cancel this one and get my money back (this was a casino rate so had to be paid in full). The suite that was booked on the earlier one is no longer available. They really need to fix this

[startedwithamouse]

1 hour ago, memoak said:

 

Except I canceled another trip and these were to be in place at a much better price. If I cancel this one and get my money back (this was a casino rate so had to be paid in full). The suite that was booked on the earlier one is no longer available. They really need to fix this

Best of luck it works out. 

 

Do casino offers comp Plus?

[memoak]

1 hour ago, startedwithamouse said:

Best of luck it works out. 

 

Do casino offers comp Plus?

Sometimes yes sometimes no. The future cruise people have no idea how to do them. Got it all canceled and the original cruise back with no loss of deposits

[startedwithamouse]

6 minutes ago, memoak said:

Sometimes yes sometimes no. The future cruise people have no idea how to do them. Got it all canceled and the original cruise back with no loss of deposits

Whew!

[memoak]

35 minutes ago, startedwithamouse said:

Whew!

I will never deal with future cruises again just stick to my PVP

[Host CJSKIDS]

Glad it worked out for you. I wasn't a fan of the department on our recent Sky sailing. 

[J13C85]

On 1/25/2024 at 2:44 PM, startedwithamouse said:

Don't trust anyone in the FCC area - especially when they pull the Princess Vacations offer out. 

 

 

We sailed on Sky over XMas/NY...I stopped by the FCC area, we started to chat about Nov 2025.He brought up the Princess Vacations offer, I told him I was not interested in that and he immediately dropped it and never brought up that offer with me again.  We wound up booking a cruise on Sun in Nov of 25 (BTW got an Owner's Suite for about $1K less than our Owner's Suite on Discovery in Nov of this year).

 

We had no issues and the experience was great. Just a reminder to not paint everyone with the same brush.