tupperny Posted February 7 #1 Share Posted February 7 I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues. Has this been resolved? My wife and I are experienced cruisers and have not cruised Azamara yet. However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey). I understand that the ships are older and can deal with that. Recent cruisers-- have the communications improved? Can you reach a Customer Service Rep easily? Is resolution of issues easy and efficient? Thanks Bill Link to comment Share on other sites More sharing options...
ECCruise Posted February 7 #2 Share Posted February 7 Numerous interactions with customer service in the last few months. Booking excursions and dining packages, questions on visas, etc Smooth and seamless, a total contrast of the nightmare dealing with Celebrity in the same time frame. 1 1 Link to comment Share on other sites More sharing options...
maggie777 Posted February 7 #3 Share Posted February 7 2 hours ago, tupperny said: I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues. Has this been resolved? My wife and I are experienced cruisers and have not cruised Azamara yet. However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey). I understand that the ships are older and can deal with that. Recent cruisers-- have the communications improved? Can you reach a Customer Service Rep easily? Is resolution of issues easy and efficient? Thanks Bill Phone calls are now quickly answered 2 Link to comment Share on other sites More sharing options...
AlbertasRose Posted February 7 #4 Share Posted February 7 5 hours ago, tupperny said: I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues. Has this been resolved? My wife and I are experienced cruisers and have not cruised Azamara yet. However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey). I understand that the ships are older and can deal with that. Recent cruisers-- have the communications improved? Can you reach a Customer Service Rep easily? Is resolution of issues easy and efficient? Thanks Bill I have had three calls with them in the last couple of weeks and everytime the call was answered immediately, and my questions, reservations and payments were handled promptly. I was very impressed. 1 Link to comment Share on other sites More sharing options...
Mackdogmolly Posted February 7 #5 Share Posted February 7 I’ve done a Kiel Canal and Guernsey itinerary. It was a lot of fun! 1 Link to comment Share on other sites More sharing options...
Haelmai Posted February 7 #6 Share Posted February 7 I actually just called Azamara on Monday 2/5/2024 at 2pm CST, and was connected with a service rep within 2 minutes. 🙂 She was super helpful, and took care of my questions about payment for our excursions and using OBC toward the excursion cost easily. 2 Link to comment Share on other sites More sharing options...
Dynacruiser Posted February 8 #7 Share Posted February 8 On 2/6/2024 at 6:16 PM, tupperny said: I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues. Has this been resolved? My wife and I are experienced cruisers and have not cruised Azamara yet. However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey). I understand that the ships are older and can deal with that. Recent cruisers-- have the communications improved? Can you reach a Customer Service Rep easily? Is resolution of issues easy and efficient? Thanks Bill You should consider contacting a travel agent instead of Azamara. Read some of the threads here for benefits of booking with a TA, but usually lower prices. Sorry we can;t discuss names of TAs here. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now