Communications and systems

[tupperny]

I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues.

 

Has this been resolved?

My wife and I are experienced cruisers and have not cruised Azamara yet.  However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey).  I understand that the ships are older and can deal with that.

 

Recent cruisers-- have the communications improved?  Can you reach a Customer Service Rep easily?  Is resolution of issues easy and efficient?

Thanks

Bill

[ECCruise]

Numerous interactions with customer service in the last few months. Booking excursions and dining packages, questions on visas, etc  

Smooth and seamless, a total contrast of the nightmare dealing with Celebrity in the same time frame. 

[maggie777]

2 hours ago, tupperny said:

I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues.

 

Has this been resolved?

My wife and I are experienced cruisers and have not cruised Azamara yet.  However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey).  I understand that the ships are older and can deal with that.

 

Recent cruisers-- have the communications improved?  Can you reach a Customer Service Rep easily?  Is resolution of issues easy and efficient?

Thanks

Bill

Phone calls are now quickly answered

[AlbertasRose]

 

5 hours ago, tupperny said:

I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues.

 

Has this been resolved?

My wife and I are experienced cruisers and have not cruised Azamara yet.  However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey).  I understand that the ships are older and can deal with that.

 

Recent cruisers-- have the communications improved?  Can you reach a Customer Service Rep easily?  Is resolution of issues easy and efficient?

Thanks

Bill

I have had three calls with them in the last couple of weeks and everytime the call was answered immediately, and my questions, reservations and payments were handled promptly.  I was very impressed.

[Mackdogmolly]

I’ve done a Kiel Canal and Guernsey itinerary. It was a lot of fun!

[Haelmai]

I actually just called Azamara on Monday 2/5/2024 at 2pm CST, and was connected with a service rep within 2 minutes. 🙂 She was super helpful, and took care of my questions about payment for our excursions and using OBC toward the excursion cost easily.

[Dynacruiser]

On 2/6/2024 at 6:16 PM, tupperny said:

I have heard a lot of concern about difficulty communication with Azamara via phone and systems issues.

 

Has this been resolved?

My wife and I are experienced cruisers and have not cruised Azamara yet.  However, some of the itineraries look interesting (especially interested in Kiel Canal and Guernsey).  I understand that the ships are older and can deal with that.

 

Recent cruisers-- have the communications improved?  Can you reach a Customer Service Rep easily?  Is resolution of issues easy and efficient?

Thanks

Bill

 

You should consider contacting a travel agent instead of Azamara.  Read some of the threads here for benefits of booking with a TA, but usually lower prices.  Sorry we can;t discuss names of TAs here.