How to Cancel an Excursion

[Rick&Jeannie]

I found an old posting that said you cannot cancel an excursion online...must call/chat.  Is this still the case?

[shof515]

Yes that is still the case. Norwegian is far far behind with this

[Rick&Jeannie]

Thanks!

[Rick&Jeannie]

Funny...I called in and the first person I spoke with says "Oh...you'll have to speak to the Shorex Dept....I'll transfer you." (I *thought* that was the number I dialed...) Oh well...I'm on hold for maybe 5 minutes, doing other stuff on my computer when all of a sudden I'm back into the original queue, being asked to press various numbers for what I want to do.  I'm thinking..."Here we go!"  I make the correct (same) selection I did the first time and wait less than a minute this time.  I'm fully prepared to go through the spiel again...but this agent asks "What is it you want to do?"  "Oh...I need to cancel an excursion."  "I can do that for you..."  

 

And just like that in less than 1 minute my mission was accomplished.  We are more familiar with Princess and how they do things...and how you constantly get bad info via phone reps.  I guess it's not limited to Princess!

[FLAHAM]

Your NCL PCC can cancel an excursion in two minutes.

[Rick&Jeannie]

2 minutes ago, FLAHAM said:

Your NCL PCC can cancel an excursion in two minutes.

Perhaps so...I don't know if I have one of those!  This is only our 3rd NCL cruise...

[zqvol]

22 minutes ago, FLAHAM said:

Your NCL PCC can cancel an excursion in two minutes.

10+ NCL cruises and I don’t have a PCC.