What unprecedented situation?

[mfs2k]

I canceled a shore excursion and rebooked it to take advantage of a promotion.

I received this email:

 

”

As per your request through Carnival.com, your pre-sales order, XXXXX, has been cancelled. A refund has been processed for the credit card(s) and/or Carnival gift card(s) used to make your purchase.

For credit cards, please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience. For Carnival gift cards, you will be receiving a newly issued Carnival gift card as a replacement.

 

What unprecedented situation are they referring to?  No one has ever canceled and rebooked an excursion because of a promotion before now?

 

[d9704011]

4 minutes ago, mfs2k said:

I canceled a shore excursion and rebooked it to take advantage of a promotion.

I received this email:

 

”

 

As per your request through Carnival.com, your pre-sales order, XXXXX, has been cancelled. A refund has been processed for the credit card(s) and/or Carnival gift card(s) used to make your purchase.

For credit cards, please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience. For Carnival gift cards, you will be receiving a newly issued Carnival gift card as a replacement.

 

What unprecedented situation are they referring to?  No one has ever canceled and rebooked an excursion because of a promotion before now?

 

Seems to be linked to the 'pre-sales order' nature of the transaction and how those are handled.

[sparks1093]

It sounds like language remaining from COVID 19 and the large number of cancellations received that in turn were slowing things down. Sort of like the fuel surcharge language that is still present years after it was a concern.

[mz-s]

Yeah they haven't updated that auto-reply since COVID probably.