Rare Cruise till you drop Posted June 10 #1 Share Posted June 10 Trying to add prepaid Gratutites (it’s after final payment) and cruise is in 2 weeks. I can click on the people in our party to add the gratuities and it gives me a sum total But when I click “Pay Now”, it jumps back to the same page and doesn’t get to the payment page Anyone else experiencing this or have ideas to solve this? Link to comment Share on other sites More sharing options...
crusingrightnow Posted June 10 #2 Share Posted June 10 No idea sorry. Last cruise I took it let me do it. Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted June 10 #3 Share Posted June 10 My experience has been unless I add them when booking, I can’t add them online later. The option just isn’t there. But I believe you can call to add them. EM 2 Link to comment Share on other sites More sharing options...
babygrljaz Posted June 10 #4 Share Posted June 10 Try clearing your cache or maybe using another browser. The website is constantly having glitches. Maybe try again later. I've done it before, just can't remember how close to cruise day it was Link to comment Share on other sites More sharing options...
Rare Cruise till you drop Posted June 10 Author #5 Share Posted June 10 26 minutes ago, Essiesmom said: My experience has been unless I add them when booking, I can’t add them online later. The option just isn’t there. But I believe you can call to add them. EM My brother who is on same cruise added it no problem Link to comment Share on other sites More sharing options...
Rare Cruise till you drop Posted June 10 Author #6 Share Posted June 10 3 minutes ago, babygrljaz said: Try clearing your cache or maybe using another browser. The website is constantly having glitches. Maybe try again later. I've done it before, just can't remember how close to cruise day it was Tried all these things as well as trying on multiple devices and still nothing Link to comment Share on other sites More sharing options...
Knights on the Beach Posted June 10 #7 Share Posted June 10 If you have a PVP, they should be able to help. Link to comment Share on other sites More sharing options...
VentureMan_2000 Posted June 10 #8 Share Posted June 10 You don't need to add pre-paid gratuities. Carnival will add them at the end of your cruise. That's how I do it now... one less thing to worry about. Link to comment Share on other sites More sharing options...
mz-s Posted June 10 #9 Share Posted June 10 Pretty sure if you booked with a TA, they will have to add it for you. That's probably your issue. Link to comment Share on other sites More sharing options...
Joanne G. Posted June 10 #10 Share Posted June 10 Booking with a TA has not prevented me from adding the gratuities after booking. I have done it several times, though always well before final payment. So I don't think that's the OP's issue. To the OP, I have never encountered the issue you are having. All I can suggest is to keep trying, phone Carnival in order to pay, or simply wait for the gratuities to be charged to your onboard account. Link to comment Share on other sites More sharing options...
Rare Cruise till you drop Posted June 11 Author #11 Share Posted June 11 Thanks for all the feedback. I gave up trying to do this on Carnival website so I called the TA and got them added that way. Link to comment Share on other sites More sharing options...
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