10 day Expedition changed to Flora - but my reservations says 7 nights

[pezie]

Anyone with a Galapagos cruise planned in 2025 or later on Xpedition or Xploration have problems switching their reservation to the Flora?

I was in an oceanview stateroom and am excited to get to go on the newer ship with a bigger room. I wouldn't have spent that extra money. They put me in an infinite veranda.

I had a 10 day northern loop booked and chose the 10 day inner loop, but on the website in my account it shows a 7 day inner loop.

I called my travel agent (with my CC) and they said their system shows I have the 10 day package, but that doesn't show on my end.

It makes me a little nervous.

[jelayne]

Ask your TA to send you a copy of the Celebrity Booking Confirmation - Guest Copy.

Some don't do this routinely but they can access it and send it to you.

[Ken the cruiser]

You can also call Celebrity's 1-888 number listed on the website and select the following options: 1 > 1 > 1 > 1 and then follow the instructions. The latest confirmation of the booking number you mention will be sent to the email address of the #1 person on your reservation. We used to do this all the time, even though we book through a TA.

[cruisetonowhere10]

I have a 10 day that was just moved to flora. Mine says 7 day on the top of the booming confirmation but then further down shows the full 10 night itinerary.

[pezie]

Thanks for the help. I did call Celebrity with all the 1 prompts but I ended up being transferred to Galapagos line and they confirmed 10 nights, but couldn't give me any email confirmation.

 

And I do see the dates listed equal 10 days plus the itinerary at the bottom.

 

That reassures me.

[Tinkbelle87]

I also had to switch. I was going from a 7 day so I don't have the exact same problem but my price is all wrong. I was told the price would update in a few days. I don't like seeing the higher Flora price on my account but I'll wait a few more days to see if it fixes itself.

 

But I've got my paperwork ready to go if it's needed.

[cruisetonowhere10]

3 minutes ago, Tinkbelle87 said:

I also had to switch. I was going from a 7 day so I don't have the exact same problem but my price is all wrong. I was told the price would update in a few days. I don't like seeing the higher Flora price on my account but I'll wait a few more days to see if it fixes itself.

 

But I've got my paperwork ready to go if it's needed.

I have to give credit where credit is due…I feel like Celebrity is playing fair on this.  I  happy with my resolution.  Hoping your $ problem clears up.

[Tinkbelle87]

18 minutes ago, cruisetonowhere10 said:

I have to give credit where credit is due…I feel like Celebrity is playing fair on this.  I  happy with my resolution.  Hoping your $ problem clears up.

We got an incredible deal out of this situation. So that gives me a little patience to wait this out and hope they'll fix it sooner rather than later.

 

My husband is beside himself with excitement.

[Tinkbelle87]

And my invoice has been fixed and I didn't need to call them. Good luck to everyone else whose invoices need to be corrected!