jhp8 Posted June 25 #1 Share Posted June 25 Has anyone ever experienced this issue on the website: - We found a cruise we liked that priced out to be 2,000 on the nose (including taxes, etc), but not gratuities - After booking, the amount changed to 2,495 (after taxes but not gratuity) I specifically remember seeing the 2k before I hit submit and saw the balance go down to 1,700 when I made the deposit. - After this happened, I found the 2k deal and video taped each step and saw this happen again; so that eliminated the possibility of user error and can show it’s a website issue. The price for each person was different but port fees were the same. Carnival cannot recreate this issue on only show the 2,495 price. I spent 1.5 hours on the phone with them and sent them the video; then all of a sudden we got disconnected! Has anyone see this or have any ideas on how I can get this resolved without spending another 1.5 hours on the phone? Link to comment Share on other sites More sharing options...
Rare shof515 Posted June 25 #2 Share Posted June 25 i too have a similar issue. carnival can not see their website pricing on whatever system they are using when i call in a price adjustment Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted June 25 #3 Share Posted June 25 (edited) Use a TA or PVP, saves you HOURS at zero cost to you. Edited June 25 by jimbo5544 2 Link to comment Share on other sites More sharing options...
mz-s Posted June 25 #4 Share Posted June 25 Are you booking the same rate code? The new booking engine is bad about switching rate codes on me. I often have to go back and specifically select the rate code I want. This is why I book all my cruises with a TA - they use a different booking system than what is exposed to customers on carnival.com and they have an easier time using the specific rate codes I want. Link to comment Share on other sites More sharing options...
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