Help, contact number/email needed for billing dispute

[grouchomarx]

Some of you may have seen my previous post about paying for a lot of extras pre-cruise and getting them dropped from my account without warning or refund. They zeroed out my account at the end of the cruise by showing a credit for all the extras I paid for but did not get, it $745.  This is clearly shown in the column of "credits/refunds" and the balance is 0.  Today they CHARGED my Amex $745.  Anyone know a number or email address I could use to get through about this? The general NCL number person told me there is no phone number and the only thing I could do is fill out an online form, which I did.  Any advice is appreciated.  I will now call Amex and dispute this charge.  I thought the nightmare was over!

[drumming cruisers]

53 minutes ago, grouchomarx said:

Some of you may have seen my previous post about paying for a lot of extras pre-cruise and getting them dropped from my account without warning or refund. They zeroed out my account at the end of the cruise by showing a credit for all the extras I paid for but did not get, it $745.  This is clearly shown in the column of "credits/refunds" and the balance is 0.  Today they CHARGED my Amex $745.  Anyone know a number or email address I could use to get through about this? The general NCL number person told me there is no phone number and the only thing I could do is fill out an online form, which I did.  Any advice is appreciated.  I will now call Amex and dispute this charge.  I thought the nightmare was over!

Contact Norwegian Cruise Line Services | Packages, Cruise Deals & Special Needs | Norwegian Cruise Line (ncl.com)

[BirdTravels]

1 hour ago, grouchomarx said:

Some of you may have seen my previous post about paying for a lot of extras pre-cruise and getting them dropped from my account without warning or refund. They zeroed out my account at the end of the cruise by showing a credit for all the extras I paid for but did not get, it $745.  This is clearly shown in the column of "credits/refunds" and the balance is 0.  Today they CHARGED my Amex $745.  Anyone know a number or email address I could use to get through about this? The general NCL number person told me there is no phone number and the only thing I could do is fill out an online form, which I did.  Any advice is appreciated.  I will now call Amex and dispute this charge.  I thought the nightmare was over!

https://www.ncl.com/case-submission

[grouchomarx]

Will they actually follow up to these online submissions, and do they do it via email or call you?  I have so many details to go through I can't imagine doing it back and for in emails.  And I usually don't prefer to talk on the phone but they screwed my billing up so badly I can't imagine it can be done any way but by phone.   

[RocketMan275]

6 minutes ago, grouchomarx said:

Will they actually follow up to these online submissions, and do they do it via email or call you?  I have so many details to go through I can't imagine doing it back and for in emails.  And I usually don't prefer to talk on the phone but they screwed my billing up so badly I can't imagine it can be done any way but by phone.   

They've always followed up when I've submitted one.

And, no, they won't talk on the phone.  It's all email, so get started on your email.

[cruiseny4life]

You may need to wait up to 30 days for follow up. Cuz you know, waiting a month is lovely customer service.