Posted January 14th, 2013, 09:13 PM
Thanks for sharing the news kobecat. Feel for your cousin. I know how excited my family and I get preparing to cruise aboard Silversea. So, can only imagine what disappointment they must be feeling at the moment.
If I could offer some ideas for your cousin, I would suggest the following:
- Get a dated letter in writing from Silversea acknowledging the cancellation of their cruise.
- In the meantime, contact the hotels and airlines, and explain the situation, including a refund request. Forward the letter from Silversea as necessary for proof of claim.
- Although I'm sure your cousin is disappointed, I definitely would take up Silversea on their 50% off a future cruise offer. Accidents do happen and thankfully they were notified of its occurrence before they departed from home.
From my experience, hotels tend to be more accommodating with refund requests than airlines. However, in the states, when one has to cancel an itinerary, you don't lose the value of the airfare completely. While non-refundable, the value of the airfare is still available (less any cancellation penalties - sometimes up to $150) for 365 days.
Best wishes to your cousin and her family.