Loving your report. I board the Zuiderdam on Nov 9 for two weeks, Boston - Ft. Lauderdale.
We do not have HIA and am disappointed in the current happy hour offering of only 25%. I am hoping it is a misprint, LOL,LOL!
Pre covid and not in a suite but I was able to put myself back in the guarantee pool after I was assigned a cabin not to my liking. My Celebrity personal vacation planner did this for me. Again, a few years back so may not be relative.
How awful! I was planning on spending some time in the Spa while on the Zuiderdam in November, but now I will not. It is very frustrating that HAL is doing nothing for her. I find it very hard to believe they are unable to do anything!