My PCC retired; she was great! New PCC doesn't answer calls, has no voice mail and requires an email to schedule a future call. Is this procedure sitewide? If not, can I transfer PCC, if so how do I do this? Thanks
Decided to bite the bullet, and with moderate extra charge, changed my flight(s). Now leaving FLL at 1:30 leaving me with a leisurely disembarkation. Also changed my FLL arrival from 9pm to 3:30. Worth the expense.
My long time PCC retired, Lisa. She had worked at HAL for many years and was wonderful. I have a new PCC who tells me she was randomly assigned. Time will tell...