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hihandycap

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About hihandycap

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  1. I'm glad it may have been helpful in a small way. We have reserved a Viking River Cruise (VRC) in late May (our first.) VRC has canceled all itineraries through the end of April. We (and VRC) are awaiting developments. If VRC decides to extend its offer through the end of May, we will take the full refund, but are mildly concerned about our ability to timely work-off the refund to the CC (may have to reconfigure automatic bill pays currently set up with other CCs.) The situation is tough on everyone--customers, cruise companies, credit card issuers, travel agents, etc. Stay healthy!
  2. I've excerpted below the most germane provision from our credit card's (Chase's United Explorer) "Guide to Benefits": The Trip Cancellation and Trip Interruption benefit covers a broad array of ‘what-ifs’ that can impact travel plans, reimbursing if: • ... Sickness experienced by You or Your Traveling Companion which prevents You or Your Traveling Companion from traveling on the Trip • ...Sickness experienced by an Immediate Family Member of You or Your Traveling Companion when the … Sickness is considered life threatening, requires hospitalization, or such Immediate Family Member requires care by You or Your Traveling Companion … • Quarantine of You or Your Traveling Companion imposed by a Physician or by a competent governmental authority having jurisdiction, due to health reasons • In the event that Your Trip Cancellation or Trip Interruption results in a credit for future travel, accommodations, or other consideration being issued by the Travel Supplier, no benefits shall be payable for that portion of the Eligible Travel Expenses which such credit represents until such credit expires. The Trip Cancellation and Trip Interruption benefit does not apply to any loss caused by or resulting from, directly or indirectly: • Your disinclination to travel due to an epidemic or pandemic FWIW, we have relied on Chase's much touted "travel benefits for cardholders" on multiple prior international cruise/air itineraries, but were extremely disappointed with our single experience in submiting our first and only claim in November, 2019. It's anecdotal only but it was DENY, DISPUTE, DELAY all the way. It's our (perhaps erroneous) understanding that Chubb underwrites and administers Chase's Trip Cancellation/Interuption "benefit" as well as other travel insurance products marketed by various travel organizations. It was only after we included a statement in the payment of other charges to the credit card that we were doing so under protest and reserved the right to withhold payment of future charges in the amount of our valid claim as a contractual offset and asserted our intention to contact the CEOs of Chase, United, and Chubb about our experience that Chase/Chubb discontinued, what in our opinionis, their dishonorable tactics. Your mileage may vary, but as always caveat emptor
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