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happy cruzin

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Posts posted by happy cruzin

  1. 6 hours ago, daleandrews said:

    I added a tour the other week for a substituted port on our Glasgow to NYC trip and also found that there was absolutely no payment button that would "click" to enter payment information.  I sent Explora an email asking about this and they sent back an email letter with a link at the bottom for payment.  When I clicked the link to pay, however, and after selecting "credit card" and providing my card information, the site returned a page asking if I wanted to proceed to payment BUT the amount shown on that page was the total price of the whole cruise (which I had long since paid), not the cost of just the newly added excursion.  I wasn't going to click that (!!) so I emailed Explora again and was told that I had to delete the erroneous total cruise price on the page and insert the amount for the newly added excursion.  That worked but . . . the experience indicates that all of this is still pretty much a work in progress.  🙂 

    We sail in November and I can log on to the website and see our itinerary and booking. But there are no tours/excursions listed. When did those open up for you to book??

  2. 3 hours ago, uktog said:

    How are folks who were cancelled getting on with Explora. The more I hear from my agent about the assurances they were given at a senior level from senior MSC staff that the cruise was not cancelled AFTER the cancellation timeline per the subsequent communication the more annoyed I am. Never mind the undervalued feeling re the 30%
     

    Ive been trying to move on but it’s very hard when it’s proving pretty impossible to get sensibly priced flights so late on.  We thought we had a solution last weekend but the provider had released back key elements to the airlines and hotels as it was within seven days and so far haven’t managed a fix. 
     

    Let’s see what today brings. 

    Sadly I’ve not heard of anyone that has an a “easy” time getting rescheduled. Many seem to have the same challenges as you…time, increased cost and limited availability of cabins. 🥺

    • Thanks 1
  3. 17 minutes ago, peder said:

    Interesting that the Euribia is called out, and presumably the Seascape (they mention that another MSC ship, built by Fincantieri, used the same panels, and I'm guessing it's the Seascape since it was produced around the same time).

     

    Also mentioned Meyer Werft, so I even wonder if other recent launched ships like the Disney Wish are impacted. And then if they are impacted, would we expect them all to be taken out of service for a few weeks?

    Hmm…maybe!

  4. 5 minutes ago, mungojerrie said:

    According to our TA, the first cruise will be August 1st. We are very disappointed! Especially since I have an AirTag in my luggage, and it is currently on its way across the pond. We have been told that all our expenses will be reimbursed (cruise fare, air, luggage, transfers...), and that we will get (I think) 30% future cruise credit. Double drats.

    Oh man….that stinks!! 🥺

  5. 24 minutes ago, PaulMCO said:

    I know its frustrating.  But -- When you buy something and it is not to your liking do you accept it.

    There must be some open issues that are better handled in port that are delaying the ship after its acceptance trials.  With supply chain issues every thing is speculation.

    ….or it’s a safety issue that needs to be resolved. Which comes back the “why” and lack of information. 

  6. 47 minutes ago, peder said:

    What types of changes would prompt such a late cancellation? Is MSC going to make a strategic change, or did they identify issues after sea trials? I can't imagine that cosmetic issues would prompt MSC to make a decision like this.

    I'd think this close to handoff that something was discovered during the final inspections.  But the "why" of the delay has not been reported yet.

     

    • Like 1
  7. 5 minutes ago, Hlitner said:

    I am amazed at the lack of transparency at such a late date.  There are likely some passengers already enroute to Southampton (we often fly to Europe many days or even weeks before a cruise).  Not a particularly good start to what is supposed to be a high quality luxury line.

     

    Hank

    Agreed....it is pretty late in the game to have a snafu like this!

  8. 2 hours ago, CruiseCrew123 said:

    Apart from people on that cruise who may have been informed of any changes 

    Seems that those booked on the inaugural were noticed the same time the announcement was released. No prior knowledge of the general announcement. 
     

    It was already delayed from May 31, so general consensus is that a delay announced this late in the game - so close to handoff is due to some sort of inspection not going well. 🤷🏻‍♀️

  9. 32 minutes ago, uktog said:

    We are similar paid for three before doing one - in three weeks time all will be revealed to us, really looking forward to seeing how it is.  I was getting a little tired of the more traditional dining and entertainment models but was still only wanting a sub 1000 guests experience. I will post back how it is, being on the inaugural we will be the real sharp end guinea pigs. Buckle up for the ride!

    Looking forward to hearing what you think!  We sail in November. 

    • Like 1
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