happy cruzin

3 hours ago, david_sobe said:

Just wow.  Some really poor planning by heads at NCL.  I mean, new ships are regulars now.  They should have this down to a science.  These press things happen.  Why in the world would they take bookings and then screw their customers later.

Agreed...it's not like they are new at this whole "new ship" thing! I'm guessing somebody must waived some BIG money at them to add the promotional sailings!

11 hours ago, FrizzbeeCruiser said:

We are super disappointed and currently looking at other options/cruises

I have heard that many are now considering cancellation.

11 hours ago, JPEvans said:

I’m on that sailing.  I wonder what the actual itinerary will be?  Will we still stop

in the Azores, or will the cruise be 9 days at sea?  On the bright side, I live two

Hours from Manhattan.  

I believe the only change is the last leg from NYC to Miami being eliminated so that the ship can stay in NYC for some other promotional cruises.

13 hours ago, blcruising said:

Solid customer service would cover change fees, fare differences, etc, without the need to write a letter, respectful or disrespectful. NCL initiated the change. See, that is what solid customer service is. You make an unscheduled change, inconvenience your guests, and then own it, not stuff some irresponsible offer at them. It's easy to be average. It's hard to distinguish yourself with A+ service. NCL continues to set a very low bar, here.

 

They did this to us on the escape, too, when it was in Miami. Four months from sailing, they chartered it the week we were booked and moved us to the following week.

 

Wanted to cover up to $300 change fees per person but Southwest doesn't have change fees. The rub was that the airfare cost for the week following the charter was $100 per person more than the week we had booked, and there were four of us travelling. Plus, we had our week of vacation approved by our employer. It was huge mess all NCL wanted to talk about was change fees. They could have owned the issue and paid us $100 per person ( not $300) to cover the higher cost for us to meet the ship, and resolved the issue, but no, they held firm.

Exactly my point! 

I think they choose their words VERY carefully and choose to only deal with "change fees" and not the costs associated with solving the issue for others like you are negatively effected.  Sadly, NCL has proven on multiple occasions recently that their bottom line take precedent over customer service! 😕

3 minutes ago, BirdTravels said:

In General, NCL is very reasonable with compensation. If you treat them with respect and submit a receipt and NCL will pay it. Call up and yell and scream,,, write hateful words in a letter asking for compensation, you won't get anything. 

 

A flight from NYC to MIA booked today will cost ya $152. Send at receipt and NCL will pay it.  

 

We have been on several NCL cancelled and changed cruises (2 in the last 3 weeks), and have always been compensated for any reasonable claim.  Even if it greatly exceeds what is offered in the letter. For example, NCL cancelled one of our cruises and we had to rebook flights from the US to London. There was a $300 pp change fee on the ticket plus nearly $500 in additional fare for booking on short notice. We submitted a receipt for nearly $1600 and they gladly paid it (>>> $600 promised in the letter). Plus they paid for extra hotel nights in London after they changed the date a second time. 

 

I respectfully disagree.

I’m glad you feel you’ve been treated fairly. I - and many others - do not feel the same. 

10 minutes ago, BirdTravels said:

if you take the time to read the original post, you can find the answer. 

Umm....I am the OP - so I know what the original post says!!  🙄

The letter refers to “flight changes fees”. Doubt that applies to any new flights that now have to be booked because of the itinerary change to get people home to Florida.  

5 minutes ago, Two Wheels Only said:

 

I'm not on this sailing but I have a question for anyone who would know....

 

It states that NCL will cover fees for a flight change but what if a guest lives in Miami and had no flight to change? Would NCL cover the full cost of a flight?

 Wonder if NCL is going to help pay for flights for those that live in Miami and now have to fly home, but would not have needed flights home when they were ending in Miami??

12 minutes ago, shof515 said:

looks like they are planning travel agents events in New York and then Miami  like what they did with the Bliss

Crappy way to do it - after they release an itinerary and take bookings!

They’ve also notified those holding reservations for the 11/17 sailing out of Miami that it has been CANCELLED!! 

I looked and didn’t see this posted yet....the Encore TA will now be 9 days - ending in New York when it was originally released as an 11 day ending in Miami. 😳

I'm hearing that "recently" MSC has changed the sail away time for the Seaside to 4:00 from 7:00. No change to the all aboard time - just the time of sail away.  Any recent Seaside cruisers that can confirm that it is now 4:00??

Wow...that's crazy!!!  You're right - wouldn't hold my breath.  Can't seem to get them to fix DH's points to be correct - we've sailed the same and his points have been incorrect since FEBRUARY!!  😕

4 hours ago, tallnthensome said:

I've seen or read nothing on any propulsion issue on the Bliss. 

We just did the 14 day Panama Canal sailing - on the Bliss - that arrived in Miami on Saturday.  We had NO issues!

42 minutes ago, LaCal said:

If NCL changes anything they will email you 

Usually - but not always!!  When our Escape itinerary had several changes - due to Florence - a few weeks ago there were several in our group that never received any official notifications from NCL. 

14 minutes ago, NYcruzzer said:

What happened to the APP ? Not working on my I Phone. 

It was discontinued with the update.  They say there will be a mobile version - but I haven't seen anything yet! 

11 hours ago, Shoppie124 said:

I’m really missing the app😢

Yep...me too.  I almost never logged in from a desktop - so without an app I will not be checking in very often.

I logged on today to try to take the extra spaces out of my signature.  Can't seem to make that work either! 😕

4 hours ago, Redddhot said:

Having just seen an ad with a new mexican restaurant Los Lobos

Has anyone got the menu available?

Are the other menus available to view here at all?

 

Many thanks

Yes - on the Bliss Moderno was replaced with Los Lobos.

Thanks - but that’s a lot of steps! 🤞🏼🤞🏼 the app (if we get one) is more streamlined!! 🙄

55 minutes ago, Yorkvillain said:

Click "Manage Followed Content" in the dropdown menu under your screen name.

I don’t see my screen name anywhere when I access it on my phone.  😞

[emoji23]🤣[emoji23]🤣

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My wife and I were never refunded Bermuda on the September 9th sailing. We get to stop in Port Canaveral and GSC LOL

I was about to post the same thing...and we totally lost one port! :rolleyes:

Thank you. This is an example of someone like ourselves that could benefit if we knew which NCL ships have the paper straws.

I will be packing some straws for our 11/2 Bliss sailing....just in case!

Thanks for sharing this. I never pay attention to the news the top of the page, so I wouldn’t have known.

 

It mentions that after these changes, the cruise critic app will no longer be used. I wonder what will take its place? That’s basically all I use.

Yep...let's hope they are rolling out a new app too!

Anyone taken pictures of the new menus?

I have not found any yet....

Observation Bar

 

 

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Curious...is this bar in the Observation or Haven Observation Lounge??

Following along. It’s a great way to help pass the time until we board 11/3!! [emoji6]

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