dleahy4444

Someone else did suggest it, and I just responded. I’m hoping that she will get good news and be able to make the sailing but if she can’t and they are out the money, I don’t think that will matter that much to them because the situation would be dire and they will have bigger problems. When I originally posed the question I thought perhaps someone knew of some mechanism for refunds or future credit in situations of serious illness. But the answer is a resounding No. So if the money will be lost, so be it. Everyone in the group doesn’t know each other, but having her family chip in to recoup the money list is a good idea. Maybe it will make her feel a bit better

That is very nice and thoughtful of you. Thank you for your concern and suggestion. I don’t think we will do it though. If she is out the money, it is what it is. She will have much greater problems to deal with. Let’s hope for good news and that she can make the sailing and all thus isn’t and issue.

Thank you for trying to help, but I know she wouldn’t feel comfortable with that.

She was supposed to have a biopsy today which was canceled because the doctor had an emergency and she is waiting for it to be rescheduled, and then for the results. However her blood work, Pet scan, MRI and constant pain seem to be pointing in the direction of a relapse.I’m hoping that the biopsy is negative, but I was trying to plan ahead if if isn’t. She actually doesn’t know I’ve been looking into this. Just trying to take things off her plate since she has enough to worry about.

This is helpful. Thank you.

They are both in solo cabins

We obviously disagree but arguing about what, in our opinion, RCCL should do isn’t going to solve the problem. We will call them and see what they say and also call the credit card company and see if there is any type of travel coverage. Those were two constructive suggestions offered on this thread which may or may not help, but we will try.

Agreed

Maybe they did, maybe they didn’t. The point is that it wasn’t purchased, and that can’t be undone now. My original question was what, if anything, could be done under the circumstances as they exist in the present moment. The answer is apparently nothing.

I think everyone sees things differently. I personally would not begrudge rccl for refunding or crediting a cruise for someone who becomes ill with a life threatening disease and is unable to cruise, whether I know that person or not. Hopefully there are not that many people that have a reoccurrence of cancer right before cruising that would “open the flood gates”. But that’s my opinion, and does not need to be anybody’s else.

Frankly, even prior to this, RCCL had begun to lose its luster for me (after 20+ cruises) but that’s a subject for a different thread.

Wow, you certainly had your share of bad luck. I hope everyone is on the mend. From all the posts on this thread, it’s unlikely that she will get any type of refund/ future credit from RCCL abut I’ll adviser her to call asap to see what they say and to also contact her credit card company to see if it provides some travel insurance. I hadn’t thought of that and I’m sure she hasn’t, so thank you again to the poster that made that suggestion.

Some of it does help. I’ll advise them both to check their credit cards to see if there is any coverage. The well wishes from some posters also help. The young couple who got the cruise together for a special event had only cruised twice before and probably didn’t think of it. The couple told everyone to contact the group booking agent at rccl to book their rooms. I don’t know what the booking agent said, if anything, about travel insurance, since I booked independently. Many, many people have posted that the insurance should have been purchased. Obviously if it had been, she would not be in this situation. But the references to owhat should’ve been done in the past is not really helpful going forward.

Oh I thought they were still offering to reschedule cruises for people with Covid. That has changed?

What does the cruise line do if someone shows up at the port reporting cold symptoms or stomach upset? Are they allowed to cruise? If not, are they given future cruise credit even if they did not get the insurance? Does anyone know? I understand that the cruise line should not be on the hook for someone who has a flu or an unfortunate fracture and does not feel well enough to cruise. But I do think that is a different situation from someone who has a sudden re occurrence of cancer it is a medical necessity to receive chemotherapy/ radiation during the cruising period. Certainly the ship can’t provide it for her. No, she didn’t think to get the insurance, but should her result be different from someone who catches Covid then gets a refund or future cruise credit?

Thank you so much for taking the time to post this. I’m definitely taking your advice

That is a great idea thanks!

I’m sorry that your wife is experiencing difficulties. I’m very happy to see that your deposits were refunded. Best wishes for her recovery

Thank you for your kind words.

I posed this question with the hopes of getting some input from people that had a similar experience, As an experienced cruiser and traveler I’m well aware that they should have opted for the insurance. They are not experienced. They made the booking themselves on the telephone with the group booking agent so I don’t know what, if anything, was discussed about trip insurance. Regardless, the insurance was not purchased. No need for a lecture on what should have been done, when it’s too late to do anything about it. I’m also not “blaming RCI” for anything. I however do expect that a business that I have been loyal to for many years would show some compassion when someone in my group is in a difficult situation. if not, lesson learned. to the few responses that wished the ill passenger well, thank you

Thank you for your kind words. As I stated in my original post, they are not experienced cruisers, or travelers for that matter so it didn’t occur to them to get the insurance. I understand that the cruise line is a business but it know that other businesses such as the airlines will make accommodations under certain conditions. If they need to cancel I’m sure RCCl will not incur that much of a loss. They will potentially book her cabin directly or through Royal Up. They will save on the food she is not eating, so I don’t think it would be unreasonable if they issued a partial refund or future credit. But it is what it is. She is awaiting test results this week, and Gid forbid it’s bad news, we will reach out to Rccl immediately

Wow that is awful. I’m sorry all of that happened to you. It is terrible that they would not issue at least a credit for a future cruise, just as a matter of good will. I’m sure my group member and her son wish they had gotten the insurance but this would be only her second cruise and his first. It just didn’t occur to them. I know the rules are the rules, but there should be some compassion for someone seriously ill. I myself am Diamond Plus, but if they do not offer them some type of an accommodation under the circumstances I’m not sure how “loyal to Royal” I’ll be in the future. As it is, the customer service for the group booking had been a nightmare. This would be the final straw. Hopefully I’m worried about nothing. She is awaiting some tests results this week and im praying that she be well enough to travel. If she isn’t hopefully RCCL will issue at least a partial refund or credit. I guess we will see…

We are a group of 24, booked through the group booking department so everyone paid in full by the final payment date of 2/6/2023. The sailing itself is 5/7/2023, so about 50 days out. A member of our group has a number of health problems as a result of battling a very serious disease. Her son is also on the sailing but in a separate cabin. They do not have travel insurance. At the time that they booked she was feeling ok, but since then has suffered a relapse. If she is not well enough to travel and has a doctor’s note to that effect, will RCCL issue a refund or at least a credit toward a future cruise date? How about for the adult son? He is her caretaker and one of the reasons he booked the trip was to help her during the sailing. Anyone with any insight on this? Thank you

Thank you for your response and observation. I won’t stress about making up there. 😊

We will be sailing on the Oasis on 5/7. Does anyone know if they are open for lunch, and if so what thee houses are? Thanks