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ehogan

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Cool Cruiser (2/15)

  1. David 63….I think you are me in an alternate universe. Almost exactly the same experience. I also had a large credit and was ensured on board I would receive my statement in 24 hours (June2) and cheque in two weeks. No statement in 24 hours. No money back ,phoned customer service July 24 to enquire(hour and a half on hold) I was told the cheque was in the mail received a cheque three weeks later which was dated August 8 so obviously not in the mail July 24. Received my confusing statement yesterday Sep. 1. If I return to Princess which is doubtful now for so many other reasons (including minimizing Elite benefits)I will definitely not prepay any service charges and do my utmost to ensure I don’t leave with a credit on my account. Why they don’t apply credits back to my credit card I can’t understand. They have no trouble debiting my credit card.
  2. We were on the Regal this past May and requested an electric kettle. It was provided, no problem. Could have been because we were sailing British waters. We used Starbucks Via as well.
  3. We sailed May 20 from Southampton around the British Isles and yes our passports were held until May 27, then returned to us.
  4. We stayed at the Premier Inn West Quay and there is a phone by the elevators to order a cab or you can pre order online at Radio Taxi Southampton.
  5. We were on this sailing May 20. Lovely ship and awesome crew. Some notes: Entertainment was excellent but you should be in the theatre at least 20 minutes before show time. You might want to bring a mask as we noted near the halfway point of the cruise there was a lot of coughing and sneezing. We purchased transfers to LHR after the cruise from Princess pre cruise, easy to do by calling Princess and adding it. Cant remember cost but it wasnt $139. We always use National Express bus to get from Heathrow to London and also from London to Southampton. Prepurchase on line is easy and inexpensive. We stayed at the Premier inn West Quay in Southampton which was a ten minute walk from The Nat.Express station. If you are interested in the Titanic story do not miss the Titanic Museum in Belfast. Taxis are available port side and only cost us 10 pounds each way. It is amazing and tells the Titanic story very sympathetically. We also did the Titanic museum in Cobh which was good but cannot compare with Belfast. We pre purchased tickets on line before the cruise since we had heard that the shore excursion for this was rushed. Tickets were 19£ for seniors Bring some duct tape to cover the motion detecter sensor on the light in the bathroom hallway if you are a light sleeper. Enjoy your cruise
  6. Hopefully my Oyster card still has credit from 2010 (didnt want to turn it in since it has Will and Kates engagement photo on it😀). Hubby needs a new one…would it be available for purchase at Terminal 5? We will try our CDN credit card but not sure it will be accepted. Thanks to all for your valuable info.
  7. So glad all went well for you. We made do with watching the coronation at home, but we will be in London on the 13th and on the Regal the week after you. Following your kind reports till then. Enjoy your cruise.
  8. Booked our flight thru EZ air upon booking our cruise and was able to choose seats with American Airlines immediately. We had chosen flexible and had not paid for the flight at that time. It has also been our experience that that is not possible with Air Canada or West Jet.
  9. If you book a b2b that also sold by Princess as singles, make sure that you check your account for errors at the end of the first leg. We did an Alaska B2B last year, discovered a substantial error while into the second leg and had some difficulty in getting it corrected because “We close your account at the end of the first leg”. Made no sense to us since we booked it as a single cruise with one booking number.
  10. We are new to the bidding process, so are looking for some expertise. We made a bid a while ago (our cruise leaves mid May) and now see that the category we have bid on (deluxe obstructed balcony) is sold out. Is there any point in keeping the bid in or should we just cancel? (We are not interested in bidding on another category). Thanks.
  11. Well, I guess our May 20 Regal will be coffee cardless. I will ask if we can have a kettle so we can use our Starbucks Vias; any hope? We will be in England, after all.
  12. Just a heads up re the Mercure Dolphin. Due to notes on this board re the Mercure being frequently unavailable I called the hotel to double check our reservation for May and was advised they have moved our reservation to the Novatel!!! The location is not acceptable to us nor is the way this has been handled.
  13. Just returned from the Mardi Gras. We are not really tech oriented but have to say that Hub app certainly makes things more convenient and the text chat feature, when they get all the bugs out will be very useful. We also experienced some blackout while using this feature. As far as dining goes, I would have to say that you really need to use the app. We asked for a paper menu but by the time they found one we had already figured out how to get the menu on our phones. Dont like carrying around a cell phone but I think on this ship at least, it is necessary. We always use an old unconnected smartphone just because we are paranoid about not incurring phone or data charges and dont need to worry about losing it.
  14. Just returned from the Mardi Gras and purchased the chat feature which had some issues for us. Occasionally the connection to the Hub app failed and we had to reconnect. When that happened any chats that had been sent to us were lost. We were using Android phones…our companions with iphones had no problems. Could it be due to android phone?
  15. We have sailed on most of the cruise lines, but the (previous) Elite benefits, esp. the coffee card swap out and free internet always tipped us toward Princess. No more…its back to a level playing field now.
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