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Everything posted by TriumphGuy

  1. Some more information: https://www.bleepingcomputer.com/news/security/largest-cruise-line-operator-carnival-confirms-ransomware-data-theft/
  2. We cancelled our April transatlantic on March 7, accepting a 50% refund and 50% FCC. About two months ago it became apparent that sailing a normal cruise before the end of 2021 is not likely to happen in a manner that is acceptable to us. Wearing masks and social distancing on a cruise ship is not what we signed up for when we booked and paid for this cruise in 2019. I don't see the situation normalizing until 2022 at the earliest. Therefore we have requested a full refund of the remaining 50% FCC. We were told the request has been forwarded but it could be another 60-90 days before we see it. No way to check on the status, no commitment that we will receive it, no written confirmation, just an oral statement that they have been notified of the request. Not holding my breath...
  3. We're doing some 5 day weekday RV trips this summer and hope to do a couple of long trips this fall if the virus doesn't cause everything to shut down again. Couple camping is the ultimate in social distancing! Just me and my wife.
  4. We would love to cruise again. But face masks? Really? I'm fine with wearing them to shop at the grocery or any store, but it's not fun. When shopping we go in, get what we need off our list and we're out. No way would we spend our hard earned money on a cruise if we have to wear a mask. Just not worth it. And we won't chance it until there is a vaccine or the virus goes away. One change I'd love to see across the cruising spectrum is HAL's model of serving at the buffet. Why this hasn't been implemented on other lines I'll never know. I think that change is a no-brainer.
  5. Our experience was identical to Kazu's. Same dates, but different ships/itineraries. We received the credit card portion refund (50%) to our cards exactly 90 days after we cancelled. Still waiting for the FCC. I was told by our TA it would be a long wait before the FCC shows up. We're not booking another cruise until we see it. In all likelihood nobody's going anywhere this year anyway. I think it's doubtful even next Spring. We'll see...
  6. "Never let a good crisis go to waste". Cruise lines might be looking at this as an opportunity to divest themselves of older, less efficient assets, rather than out of desperation. I'm not an accountant but there may be financial incentives to do this now rather than later?
  7. Rather than cruising this year we have been using our RV more. We live in the suburban Chicago area and everyone is wearing masks at the stores. However, a recent 5 day camping trip to Southern Illinois illustrated a distinct cultural disparity between urban and rural areas. At the Walmart in Benton, Illinois, while there were signs requiring masks for both customers and employees, very few were actually using them. Walmart was not enforcing the directive. While most employees were wearing masks, about half were not using them correctly (covering only the mouth) and only about 40% of the customers were wearing masks at all. Those that did were mostly elderly or disabled, although we saw plenty without. So the message that wearing masks helps protect others is not getting out to rural America. And Illinois is one of the states that has been most proactive in fighting the virus. I don't see us cruising before the latter part of 2021 at the earliest.
  8. We got part of our cruise fare refunded to our Amex card, the airfare portion which was $2300. Still waiting on additional $700 to go back to our other card, and notification of $3100 FCC per the cancellation agreement. This was for our April 19 transatlantic on NS. We cancelled on March 7, 90 days almost to the day. At least things are moving forward.
  9. I am so very glad we saw HK when it was under British rule. Yes, that was in the early 90's. It was fascinating, a memory I will never forget.
  10. We are well past the 60 day time frame we were told it would take for a refund to be made to our credit card. I am about to begin the process of contacting my CC company, but I'm a bit confused because we used two cards to pay for the cruise. We paid for the cruise portion in full last November with Discover. In January we paid for the airfare (through FlightEase) on our Amex card. The Discover card amount is the larger amount but the Amex card was the last one used. Which one should I contact? Both? It's further complicated because we agreed to a 50% refund and 50% FCC. So the total amount to be refunded to a card would be about $3100. The amount charged on the Amex card was about $2400. Our TA rep told us they typically refund to the last card used. Will they credit an amount greater than what was placed on the card? Any thoughts?
  11. I don't think radical, big changes are coming, at least not immediately. I think HAL and CCL in general are in Survival Mode and that is their focus for the time being. To make sweeping changes now would be foolhardy, especially when the situation changes almost on a daily basis. Once they get through the crisis will be the time to begin making changes.
  12. Our shore excursions were refunded within 48 hours of canceling our April transatlantic cruise on March 7, but here we are still waiting for the promised cruise fare refund and FCC.
  13. I don't know about that. We dumped Princess after she removed the in cabin chairs from balcony and below category rooms. For our 60 y/o+ bodies that was a non-starter. Probably the dumbest move she could have made. We booked with HAL for the first time in hopes things would be better. Needless to say, the cruise never happened due to the virus. At least Ashford didn't yank chairs out of staterooms...yet. Maybe that was next on the list.
  14. Just scroll on by if you don't want to read them. Personally, I'm hopeful someone from HAL is monitoring this site, sees the vast number of pissed off customers and gets a clue.
  15. We were booked on the same cruise. I have heard NOTHING from our TA or HAL, regarding the 50% refund to our card or the 50% FCC. I think I'm going to start a dispute with the credit card company.
  16. Same here, but not because I object to wearing a mask. To us, having to adapt to that reality on a cruise vacation would be a non-starter. I can't see that as a viable social or business model, not to mention it would be unenforceable. They can't even deal with the chair hogs! We would likely forgo cruising until a vaccine is developed.
  17. I'd have to reread the contract but it would seem to me that if a person cancels (not the company), that contract would be void. I'm probably wrong because that would favor the customer and we all know how that works.: ) But I can wait another week, at that point it will be over 60 days. Then I guess I'll contact my credit card company and open a dispute. That's a possible problem too, because I actually paid for the cruise portion in September last year on Discover, but paid for the airfare (through HAL's Flight Ease) this past January on our American Express travel card. So not sure what's going to get refunded where or if it even matters which card was used for what. The TA told us she thought they'd refund to the last card used.
  18. So, what do you consider to be an appropriate time to wait for a refund? 90 days, 120 days, 180 days? At some point there has to be an endpoint, preferably before bankruptcy. What are we supposed to do? Currently we're at 55 days and counting, after being told it would be 5-7 business days for 50% refund, then 30 days, then 60. And we're supposed to get a 50% FCC to use this year or next. I'm not sure we'll ever see that.
  19. We had coverage through US Fire for our April cruise. I cancelled the cruise, accepting HAL's offer of 50% refund and 50%FCC. The broker we bought the policy from contacted US Fire and they refunded our entire insurance premium. In retrospect, I probably should not have cancelled the policy because I have my doubts that HAL is ever going to refund our credit card. Not sure if I would have had any recourse through the insurance, but it did cover bankruptcy of carriers.
  20. At what point do people start taking legal action? On May 5 it will be 60 days for us. Waiting an additional 30 days beyond that date is unacceptable and borders on fraud. They have $6200 of our money and don't seem too concerned about getting it back to us.
  21. We cancelled on March 7th and we are still waiting for the refund to hit our credit card. Coming up on 60 days in a couple weeks.
  22. I don't think this is necessarily true, it depends on the insurance you purchase. I looked over our insurance contract with a fine toothed comb (US Fire Gold) and found no reference anywhere of an exclusion or denial due to pandemic. Now, going forward, I expect that will be in the exclusion language in most travel insurance plans. All the more reason to be sure to read it carefully within the review (free look) period. I did receive a full refund for the price of our policies when I requested it, after we cancelled our April transatlantic cruise. In retrospect, I may have shot myself in the foot, as I am less than confident HAL will actually refund our cruise fare (50% CC refund & 50% FCC) as promised, and we may have had an out with the trip insurance, had we kept it. As you say, it likely would been a long battle to get them to pay however.
  23. Not spending a penny on another cruise until we see our promised refund and FCC. Cancelled March 7, still waiting...
  24. We're not rebooking anything until we see our 50% refund and 50% FCC email notice from HAL. I have my doubts whether CCL will survive this mess. They have enough of our money right now as it is.
  25. It will be 4 weeks tomorrow for us and not a word other than a confirmation from our TA on the cancellation. I called the TA and asked when we could expect the refund to hit our card and she called HAL and got the stock 60 day answer. SO I am expecting to see it within the next 30 days or so. She did verify with HAL they have the info. I was afraid it might have gotten lost in all the chaos. Guess we just need to be patient.
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