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About jo-b

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  1. If you cancelled after final payment and O gave you a FCC of 100% of what you paid that was generous at the time they did it. Circumstances changed and when they cancelled they changed the offer to other people. This is no difference to you paying full price for an item which subsequently gets discounted in a sale. If you had travel insurance and you had a government advisory not to cruise would that not kick in?
  2. Now updated If booked for a cruise departing AFTER 24 April Travel advice for river and yacht cruises departing from 24th April 2020 We plan to resume sailing from 24th April, but because nobody really knows how things will evolve, we understand you may have some concerns about your booking. Rest assured if circumstances do change such that your holiday is impacted in some way, then we’ll contact you directly. If you are unsure about travelling, you’ll be pleased to know we have introduced a new temporary Fully Flexible Bookings policy for customers due to travel from 24th April 2020 onwards. It offers the following options: Transfer your booking up to 24 hours before departure free of charge. Transfer your booking to any other river or mediterranean yacht cruise departing up to 30th November 2021. If you’d like to discuss your options, you can call us on 01283 742300 or email us at info@rivieratravel.co.uk. Excludes "A Russian Odyssey Aboard the MS Rossia" and "A Journey on the Mekong" river cruises, Clipper and Ionian Odyssey yachts.
  3. Check out the ABTA site. If there are significant changes it looks like you can request a refund which doesn't get you a cruise to remember but ... . https://www.abta.com/tips-and-advice/is-my-holiday-protected/new-package-travel-regulations
  4. Saga cruises in the UK cater exclusively for older passengers 50+ only 3 ships about 1000 passengers. They have just cancelled all cruises for 6 weeks as the UK govt says over 70s shouldn’t cruise. They think it will cost them £10/15 million, what is the financial impact on the likes of Princess? Thats if if they could get staff to the ships in the US !
  5. Just found this update on the UK website . Looked fine until I saw that replacement cruises have to be taken by 30 November 2020 who knows what the situation is going to be later this year- I don't fancy a river cruise in November! Last updated 11th March 2020 New flexible booking policy We recognise you may be feeling cautious about making a cruise booking or travelling at this time. That is why we have introduced a new temporary Flexible Booking Policy to give you extra peace of mind. The policy allows you to change or cancel your cruise departure date up until 24 hours before your planned departure. This policy covers all bookings for European river cruises and Mediterranean yacht cruises made before 30th April 2020 to travel before 30th November 2020. This temporary exception to our standard booking policy allows you to amend your cruise booking up until 24hrs before departure. You will then be entitled to receive a credit voucher for the amount you have paid for your cruise. This credit can be used to rebook an alternative cruise straight away, or you may wish to hold onto your credit voucher until you are ready to make a decision on a new departure date. The credit will remain valid for any European River Cruises or Mediterranean Yacht Cruises departing up until 30th November 2020. You must notify us of your intent to change or cancel your cruise at least 24hrs prior to your flight departure time, or your embarkation time if you booked a cruise only arrangement. Credit vouchers expire on 30th November 2020 and are not exchangeable for cash. If you have queries or concerns, please do not hesitate to contact us.
  6. We were on a B2B Celebrity Asian cruise in Jan/Feb the day before the second cruise was due to embark they changed the end port to Singapore from HK and denied boarding to anyone who came through HK. With the offer of a 100% FCC 900 passengers of 2300 cancelled. It is a terrible time for the cruise industry .
  7. Just changing on the UK site 5 May Sirena has 3 changed ports new are starting at Athens not Venice, Ancona and Durres in Albania gone. new itinerary not calling Italy or Albania. AY PORT ARRIVE DEPART May 5 Tue Athens (Piraeus), Greece Embark 1 PM 7 PM May 6 Wed At Sea May 7 Thu Istanbul, Turkey 8 AM May 8 Fri Istanbul, Turkey 3 PM May 9 Sat Corfu, Greece 8 AM 5 PM May 10 Sun Bodrum, Turkey 8 AM 6 PM May 11 Mon Rhodes, Greece 8 AM 6 PM May 12 Tue Ephesus (Kusadasi), Turkey 7 AM 11 PM May 13 Wed Syros, Greece 8 AM 6 PM May 14 Thu Nauplion, Greece 8 AM 7 PM May 15 Fri Athens (Piraeus), Greece
  8. Thanks it’s Sirena 5 May, still showing on UK site as leaving from Venice
  9. I meant the new itineraries for the Med cruises this year with Italian ports that are being changed.
  10. Does anyone know when the new itineraries will be available?
  11. And if our experience in Asia in February is anything to go by they can still be subject to change as you sail.
  12. My understanding is that in the UK we have the right to cancel with full refund if there are "significant changes" .We have received no information about our May cruise but the email does say they are changing Italian ports.It still has the same itinerary online.
  13. Just saw this in Cruise Industry News https://www.cruiseindustrynews.com/cruise-news/22552-oceania-launches-assurance-program.html Oceania Cruises has announced a new Traveler’s Assurance booking policy effective immediately for all existing and new bookings made by April 30, 2020 for any voyages departing between March 10, 2020 to September 30, 2020. Guests and Travel Partners can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar, the company announced, in a press release. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Additionally, consumers and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price. “Choosing to travel is both a very personal choice and substantial investment of time and money. In today’s current environment of ever-changing world events, travelers are seeking peace of mind when booking a vacation,” stated Bob Binder, President and Chief Executive Officer of Oceania Cruises.
  14. Princess have also amended their policy Temporary Cancellation Policy Updated March 5, 2020 To assist guests' decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation, Princess Cruises is temporarily making some changes to our cancellation policy for cruises departing up to May 31, 2020. Revised Final Payment Timing Additionally, we are amending Final Payment on cruises sailing June 1 through June 30, 2020. What's New? The details vary by departure date. The following applies to new and existing bookings on cruises and cruisetours in all markets globally. Date of Departure*Benefit April 3, 2020 or earlierCancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees April 4, 2020 - May 31, 2020Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees June 1, 2020 - June 30, 2020Final Payment moves to 60 days prior to sailing *Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises. Guests who choose to keep their booking as currently scheduled for departures between March 9 and May 31 will receive the following Onboard Credit amounts: $100 USD / $150 AUD per stateroom for 3 and 4 day cruises $150 USD / $225 AUD per stateroom for 5 day cruises $200 USD / $300 AUD per stateroom for 6 day and longer cruises For our guests booked on Crown Princess Mediterranean itineraries, we are finalizing some itinerary changes and a special offer that we will be sharing early next week. The Fine Print Future Cruise Credits (FCC) are non-refundable and may be applied to any new or existing booking not yet paid in full on a Princess Cruise departing on or before December 31, 2021. The FCC does not have to be used on the same product that was cancelled and is non-transferable. To ensure we cover guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60 days prior to sailing. Timing FCCs will automatically be applied to each guest’s Captain Circle account after they have cancelled. FCCs will not be available instantly and may take up to 10 business days to be processed.
  15. I think that is exactly what is happening, of necessity decisions about cancellation or change of itinerary are being made as near to sail date as possible. If the customer opts for peace of mind 30 days or more ahead they are not out of pocket (providing the cruise company stays in business) but the company doesn't lose all the money immediately. It makes business sense. The choice is down to the individual. I suppose it depends on how much of a risk taker you are, both health wise and financial.
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