Never had an email in all the years of booking Aqua. And have to say, a few weeks ago on Silhouette, it looked like my room had been robbed before my arrival. Every counter, every bit of storage was completely empty, except a knackered dirty old pair of binoculars. Didn't even get the pad and pencil, which bizarrely was the one thing I missed, for leaving a note for the stateroom attendant.