Dear Sir,
At the point of sale, the merchandise provided was perfectly appropriate for the advertised purpose. Unfortunately since, subsequent defects have become apparent for which the vendor accepts no responsibility. We may, reluctantly, accept a partial return of a certain proportion of the goods once they have fulfilled their useful purpose and been returned to us, however the remaining defective goods will not be accepted back under any circumstances. We unfortunately cannot offer any timescale for the acceptance of the said defective goods but we are sure that acceptance of said goods will be achieved with time.
Kind regards
The Management