Rick&Jeannie

I did get a name (although it is only a first name). Yes, after having had to cancel cruises on other cruise lines I learned that it is *always* better to get all of the "additional" stuff cancelled FIRST...and then tackle the cruise itself. I waited until I had confirming emails for each excursion (only took about 10 minutes for all) before I started looking at the cruise. While there is a mechanism to cancel online (that's what I did since I had booked direct online) I think there's at least a possibility that it *might* have gone smoother had I just waited and done so on the phone. IDK...it's all (seemingly) worked out now so I can't really say one way or another.

OK...I just got off the phone with Celebrity (45 minute wait). After putting me on hold several times the rep first said that I would be needing to contact AON to pursue my refund. (Uh-oh...not sounding good...) Then, after another hold to "check my reservation" *again*, she came back and shared that my booking was *refundable* and since it was before final payment (120 days out) that I should expect a full refund of all funds paid so far (I only had $1000 left to pay in full...so we're talking a pretty good chunk of money. This was an Aqua class cabin.) It sounded like she was just "confirming" what I was going to hear from AON...so I clarified with her that I did or did NOT need to call AON. She confirmed that I DID NOT. (Whew...) This was as I fully expected due to the charts posted on the Celebrity website. Thanks to everyone who tried to help...I think the main snag in my issue was the fact that nowhere on my booking confirmation was the fact that I had a refundable deposit!

If you don't want to get hit with (possibly) a CRAZY high phone carrier connection charge for Cellular at Sea...

How true! "Having a great time! Wish you were here!"

Just to clarify in case you've not picked up on this...you must be on the ship, on airplane mode and connected to the ship's Intranet wifi system. To specifically answer the last part of your question...your phone MUST be on airplane mode for the app functions to work properly.

I have gone through that doc twice...I see nothing that states what type of deposit. Can someone tell me where it would be located?

I think the OP may have ghosted us...no answers to any of the pertinent questions asked here.

I have looked on my paperwork...I see nothing that indicates the deposit type. I had already paid about 95% of the entire cruise fare.

Thanks! That's basically what I was looking for.

No...my sailing was 120 days out (Feb.) Cancelled yesterday.

Sorry, I meant to include in my OP... we are 120 days before cruise. 11 night cruise. The Celebrity website shows:

Much more would be accomplished if they were to take this path...this would *really* signal that they want to understand and make changes.

Yeah...sending emails is basically *free* once the infrastructure is in place. Mailing flyers is WAY more expensive!

Sadly, I've had to cancel an upcoming cruise which visited Israel. I first cancelled all of the excursions and "supplemental" items and then cancelled the cruise itself. I never saw anything during the cruise cancel process that gave me a choice between FCC or refund. After a bit of searching on the Celebrity site, I found this in the FAQ section: If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Following the "contacting us" link just brings up a long list of departmental phone numbers and email addresses. The closest thing that sounded like what I needed was cec@celebrity.com. I simply explained why I cancelled and that I was requesting a refund instead of FCC. I got confirmation emails for everything that I cancelled, with the excursions and such explicitly stating that it was going back to my original credit card (as I expected) but got no indication of such with the cruise cancellation itself. 1) Did I do right or is there something else I need to do? 2) Assuming I did everything correctly, what is the typical refund timing?

Very obvious, isn't it?! (Not!)

Gift card funds simply go into your on-board folio account. Casino charges draw out of that account (unless you opt to give the casino cash).

Not the first time and certainly not the last!

Huh?

That's probably at the top of the list...but there are others. Just Google the name of the ship and "deck plans" and you will see quite a few.

I suggest that you call again to see if you get the same story. It may very well have been an overeager sales agent.

I'd say he's having fun and doesn't want to even *think* about us poor landlubbers!

I don't think that anybody can give you a n absolute answer. Just look up on Google the current exchange rate and you can bet that it will be a bit worse! Of course, you can always check your credit card account online *after* the transaction to see what you were really charged. (Not really helpful in answering your original question. )

But you realize that $55 is just a *starting* bid, right?

I have NEVER found a good way (or even a bad way) to get a running total of what my OBC remaining balance is...and don't get me started on their "creative" approach to accounting that is used on your folio account printout/display!

Shame on Princess for using such confusing terms in their offerings! If you're speaking of the Plus *FARE* package then what @memoak says is correct...Pax 1 & 2 must both take the Plus Fare package. There is no way to book just one person in that manner. If speaking of the Plus *BEVERAGE* Package...yes, both pax do NOT have to take it.