Situation that is new to me - really bad service in the MDR.
Our team, as far as I can tell, have four tables. My 6-top has only four of us; the 6-top next to us has one two. But the other two tables look to be 10 tops, full. They seem to all be first-time cruisers being led by a man who shuttled between the tables the first night explaining the menu, in Dutch (??). None speak English. They are ordering wine for the table, have special requests, call the waiter over to explain. These two waiters are simply overwhelmed and we are getting the crap end of it. Our tablemates said tonight they are done,, they will be eating elsewhere - his iced tea arrived after appetizers, entrées were lukewarm, our table was never properly served: no soup spoons brought for appetizers, no crumb scraper. 😔
So I’m pretty tolerant and don’t want to jeopardize any one’s job, but should this be reported to the head waiter or maitre’d? These people need help. Suggestions?