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  • Location
    Florida and Rhode Island
  • Favorite Cruise Line(s)
    Crystal River, Celebrity, Oceania
  • Favorite Cruise Destination Or Port of Call

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  1. all communications to any CEO are intercepted by a PA for distribution. Bad ones from the sailing public are sent to the appropriate dept ("my steak was cold" ) or legal. Good ones can be answered by standard letter or if they are really nice a letter or call (very unusual )
  2. Would love to see the reasoning behind this request for the e mail of the CEO. She certainly doesn't read any of these inbound communications efforts may be better spent on finding the right department at X to address the issue
  3. there are a couple of stickies at the top that would be worth while to look at. That said - what cruise lines have you taken and where did you go? Helpful so that we know a frame of reference for advice My experience with two river cruises (Crystal - fantastic) is that you generally dock in walking distance to town and bussing is at a minimum. Docking time is generally all day to 5 pm or so so it is more than a quick look I also dont know if I would take a two week river cruise, especially in winter as it is difficult to sit on deck and enjoy the view (cold)
  4. I don't think they figured it all out, but they do know some things that aren't worth the money. Agree with the multipliers for suite guests. "Heads in beds" isn't cutting it for them. They want higher end, better spending guests and that generally means suites or AQ or the like. They also know all the big data as well - what level of guests spend what on board. They must have figured out that the average elite (at or below a certain level) doesnt have any add on revenue.
  5. absolutely it is "lately".... Marriott Lifetime Titanium was re-qualifying every year as Plat (75 nights) for each of 10 years . I think there was a revenue amount in there as well. One Million BIS miles is not easy (got one of those too) and what does it really get you - better service recovery- which what it is all about on the road
  6. I know that - I am lifetime titanium with Marriott. I literally spent 1/4 of my adult life in hotels. The air/hotel loyalty program re-ups annually at whatever level you are at for that past year. Lifetime is conferred by meeting revenue AND nights in a certain time frame at certain levels. This is 'easier" to achieve than cruises since business travel is a major driver of air and hotel. The vast majority of cruises are personal. Lifetime anything in air/hotel are not easy to achieve these days Cruise lines have figured out that even with elite perks they weren't getting more business from those elite folks - they just weren't increasing nights or revenue to offset the cost of the program. That CC cocktail party cost some internal department money to throw and then they decide if that money was worth it long term. Cruise lines are taking enough of that money and putting it towards rewarding AQ, concierge and Suite customers for spending money today. Pretty much why you see the proliferation of suite class on many ships - those are the profitable customers. Pax who take one or two cruise/year at discounted rates looking for free drinks ? No thanks
  7. this is how it should be and realistically what cruise lines are doing now. Airlines and hotels do this to filter out low profit guests who think they should get suites, free drinks and unlimited upgrades with the "I've been customer for years" story
  8. Programs change all the time Airlines and hotels always had a short renewal time frame (yearly) that was time and night/mile dependent - now revenue as well. Easy for them as it was mostly business travel that drove it. I was flying 3 times a month and knew what the rules were for status. Status for the most parts get you recovery - delayed flights rebooked, rooms in sold out hotels, consistent service with no surprises . "Perks" would be bonus but not a deal breaker for most 99.9% of cruises are vacation and realistically how many can most people take, especially on their own dime? One or two cruises a year over 5 years means free drinks forever?
  9. I did read their policy and emailing the SB rep was my next step. Was trying to see if the reality was different than the stated policy - especially on a small ship
  10. what I the smoking policy on board? I see a few different ideas on line. The outdoor (somewhere) is allowed. Then I see veranda is ok and vape in room is allowed btw - we are not smokers and try to minimize contact
  11. Oceania is very nice - food is excellent. Above that Seabourn, Crystal, Regent Some of it depends on how "formal" you want to be. There are some suggested dress codes on the last 3 that you may not like As a suggestion - Crystal River Cruise. We have done Rhine and Danube (Xmas markets) and loved it. Top service, food and only 100 pax
  12. People like what they like and that is it when it comes to food. I have sat next to pax eating well done Filet Mignon and wonder what their thought process was for that decision. They told me how good the food was on the ship so.............. There are just some really bad eaters out there. They sample menus are posted on the X website and list multiple days so you can get an idea of what is available. I wouldn't call them adventuresome, but they aren't NY strip steak or baked chicken. Obviously the menu changes but it will give you an idea if you would like that kind of food prep. https://www.celebritycruisespresscenter.com/press-kit/10/celebrity-edge-menus/
  13. along the way X figured out that pax who don't use wifi or drink also don't use the spa, gamble or go to specialty restaurants in whole or in part. In other words they are low profit margin customers and no one really wants them as part of a business model going forward - especially when ships cost a billion dollars X knows all the numbers. They are trying to get people onboard (mostly new to cruising) that are spending that money now in Orlando, Las Vegas and land based Caribbean resorts
  14. Viking owns the marketing prize for river cruises, but they are really mid-market +. Our experience is that Crystal is really top. Once you actually price out a reasonable size room and then add in all the X factors they are the top. Food is excellent and I think that if you are looking for veg options it would be a place to be.
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