Hello, I sent laundry to be cleaned the first morning of the cruise as my Elite benefit. (Noticed that the bags were brown paper bags instead of the usual white bags). Never got it returned, talked to several people - they said they were searching other rooms that it could have been delivered to. I told them that if it had been cleaned & taken to the wrong room, I would have had a charge that shows up, then a credit. They didn't follow my logic. I said it probably had not been processed through to cleaning.
I had to fill out a claim but I really want one of the 4 items back as it was vintage Italian (I know, I shouldn't have sent it). Has anyone ever gotten back lost laundry? I'm not very hopeful.