Don't confuse corporate dysfunction with ill-intent. Corporations tend to be silos, and communication often suffers. Also, the cruise lines just barely avoided oblivion and the debt sheets are enormous. The marketing/sales folks will just keep selling as many cruises as they can. The engineering/maintenance folks will try to maximize reliability with what is likely a frozen budget. The bean counters will just collect the beans and report the end result. Legal will try to keep up with port agreements and ever changing, multi-country laws and regulations. I've worked at sinking ship corporations and healthy ones. Ironically, it often changes little in how those trying to earn their bonuses behave and (don't) communicate. Like it or not, that's what keeps the officers employed and the stockholders (somewhat) happy. If there were a non-profit cruise company, I can almost guarantee that cruises would be a 💩show.