Chot50s

I tried again this morning to purchase an item through the Cruise Planner website with the same result—no email confirmation, the item status never changed to “booked”, and the purchase had disappeared from my Order History by the evening. After that last attempt, I ended up calling Royal Caribbean and made the purchase through their representative. This time, I immediately got an email confirmation and my purchase appears in my Order History. The pending charges on my credit card for items that disappeared from the Order History have started to drop off. I don’t know if the Cruise Planner issue is resolved but I’d recommend keeping an eye on any purchases you attempt to make through the website and make sure you get an email confirmation and that the order status shows “Booked” within a short period of time.

Over the last couple of days (I.e., starting Sunday), I’ve purchased a couple of items in the Cruise Planner. My credit card statement shows the purchases as pending. However, in my Order History, the status stayed “blank” and never changed to “Booked”. I also never received a confirmation email about the purchase. Finally, the purchases disappeared from my Order History. (I assume the pending charges will eventually drop off my credit card.) Has anyone else noticed this happening recently?

I got my welcome email and VS number today about 1 pm.

I’m assuming I’ll get a Venetian Society membership number in the welcome email they send when loyalty status match is complete, which I think may take up to 7 days to arrive. I enrolled last Thursday or Friday. My upgraded Venetian Society status shows up in the Royal and Celebrity apps (on the Loyalty Match tab) but no membership number is shown (yet?j.

Check out the VS Loyalty Status Match page: https://www.silversea.com/lp-loyalty-status-match.html I followed the instructions on the page: To take advantage of Loyalty Status Match on your next Silversea voyage, please unlock Loyalty Status Match with Venetian society through your Crown & Anchor Society or Captain’s Club app. Kindly allow up to seven (7) days for systems to update. Then you will receive an email confirming your Venetian Society tier once status match is complete. Unlocking the Loyalty Status Match is the process that TeeRick listed above. The Celebrity app already lists my upgraded Celebrity status and my new VS status. I’m expecting the confirmation email with my VS number by the end of this week or early next week.

I see that Azamara has a new incoming CEO, Dondra Ritzenthaler, starting mid-May. Any ideas on what to expect from her?

I called the Captain’s Club phone number recently to purchase a drink package upgrade with my loyalty discount. I imagine there are multiple avenues to make this purchase.

@Julma, you might want to look into the price to upgrade from the classic to the premium package with your loyalty discount (15% for Elite) by calling the Captain’s Club number on the website. I did that recently and thought the cost was reasonable when you consider all the other items that are included (fresh juices, etc.), not having the looming question of whether your drink will incur a charge, and having access to the brands you may prefer. Your decision, of course, on whether you think it’s worth the cost.

We did one of the Chef’s Table dinners early during our voyage on Onward at the end of January. The food and wines were good but what we remember most are the friends we made at dinner. We continued to talk to our table mates for the rest of the week whenever we would see them around the ship. That is typically the most memorable part of this type of event for us on any cruise line.

Did the $16.50 include gratuity or was that added on to your purchase (I’m assuming it would be 20%)?

Another thing to check might be your profile (after you sign in, click your initials in the upper right hand corner then select Profile from the drop-down menu). Check “Offers & Communications” and make sure you’ve opted in for Azamara. That might make a difference on whether or not they send you emails.

Celebrity’s website content is inconsistent. The.PDF referenced above shows a 15% discount for upgrading to the premium beverage package for Elite members. On a different webpage, the discount is listed as 10%. (See screenshot from webecruizin2 above.) There is the same discrepancy for the spa discount (15%/10%) between these two sources. It might be useful to print out the.PDF for reference and take it with you on your next cruise (if they don’t update it in the meantime).

I’ve had a similar problem occasionally with no “Upcoming voyages” displayed—usually after switching between the Upcoming and Past voyage tabs. If I refresh the webpage, my upcoming voyage displays again.

Celebrity will carry over your reciprocal loyalty status and points from Azamara after February 1 even if you’ve never sailed on Celebrity—but the reverse is not true. You have to have completed a voyage on Azamara before February 1 in order to retain any reciprocal loyalty status and points from Celebrity. Check out the FAQs at the bottom of this page: https://www.azamara.com/loyalty/azamara-circle/transition

Elsewhere on the Azamara board, others started reporting their loyalty points and status missing on both their Celebrity and Azamara accounts. Here is the fix that seemed to work for some folks (including me). Posted January 28 I can confirm that this 'trick' also worked in my case. I had booked my first Azamara cruise, then canceled it and from that moment on my points and tier would not show up anymore on Azamara, Celebrity and RCI. Deleting the loyalty number on my profile and then re-adding it fixed the issue. I did this on my Celebrity account, but I guess it would also have worked if I had done this on either the Azamara or RCI website.

The number of points you receive per night varies based on your cabin type, ranging from 2 points for an inside cabin, 5 for a veranda, 8 for a club continent suite, and 18 for the top suites. That may be why the points you see for each past voyage looks inconsistent. The complete list of points given per night by cabin type is posted here (for now): https://www.azamara.com/loyalty/azamara-circle

If you have an iPad or iPhone, you can easily create a.PDF of the webpage with your booked or past voyages and store it in Books (rather than a screenshot). Just press the Share button (square with an up arrow at the top) then select the Books app (you may need to press the square with three dots labeled More to see the Books app).

And Happy Australia Day (belated) which we celebrated last week on the Azamara Onward at sea with assistant cruise director Roy, including a special “Australia Day Sausage Sizzle” on the pool deck!

You are correct. The email I got here in the US actually says “For sailings after March 11th…”, refers to the .com website, and provides a US phone number.

In case you’ve previously sailed on Celebrity, your Azamara Circle # will be the same as your Celebrity Captain’s Club #. BTW, I was on the same voyage as you. The trip on the Onward is already listed under “Past Voyages” on my account, although the loyalty points are not showing yet. But I have previously cruised on Celebrity so my Azamara Past Voyages list already included my Celebrity cruises before the voyage we just took on the Onward. (My Past Cruise list on Celebrity also lists our Azamara voyage—along with the same list of Celebrity cruises. I.E., the Azamara and Celebrity lists match.)

I would agree with everyone who said to let the staff know about issues. We just got off our first Azamara cruise on the Onward and found everyone responsive on the few items we mentioned. There was a survey mid-voyage asking if we had any feedback on a variety of topics. On the two items we listed, we got phone calls about both items thanking us for the feedback and letting us know that the items would be addressed or letting us know why they weren’t able to address them. (On the latter item, they said they would try to resolve it in the future since they’d received similar comments from other guests.) Overall, overall our experience with the Onward staff was always pleasant and made our first Azamara voyage one of the best cruises we’ve ever had.

I have Discoverer status currently because I’m Diamond Plus on Royal Caribbean. I called Azamara a few months ago and was told I would retain that status after February 1 if I had completed a voyage with them by then—even though I do not have that many Celebrity/Azamzra points.

I’m relatively new to the Azamara website (I only booked my first voyage with them in mid-September). However, as far as I can tell, they have not changed their booking system yet. Everything still looks the same from the US and has not been updated.

The original article seems to be about the systems travel professionals use, not the systems guests use. I assure the latter will be introduced in February 2023 when the reciprocal program with Royal Caribbean and Celebrity end.

That’s a very good point! Celebrity it is.