2 Cruises ago Workers tried telling a Family, Sure dont want to wait for Elevator. 6ft 3in 300lb guy fell over his suitcases rolling over onto his short wife and 7yr old kid. This only 1/3 way down Escalator. Emergency Stop was pushed, I was behind them trying hold 2 their suitcases from rolling into them. Took 20min to get Family pulled apart, up and off as I stayed squatted holding their 2 cases each by one wheel, all while wearing my 25lb backpack. Screaming, Crying, lot of cuts and Blood, the Man laying on top his family headfirst. Everyone behind went back up so I'm alone there and finally last off after shore workers walked up to grab all their Luggage, purse, coat and cell phones.