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RadioPeri

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About RadioPeri

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    Cool Cruiser

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    Long Island, NY

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  1. Isn't that the point, though? We've been contacted by virtually ALL of our travel partners where we have loyalty programs, points, reservations, credits, or some such thing -- everyone EXCEPT for Ama. Nothing. Not a word. Not quite confidence inspiring, that's for sure.
  2. Here's another question for Ama ... how does all this affect unspecified future cruise bookings (like, you put a deposit down on board your last cruise and had xxx amount of time to book and yyy amount to sail)?? Are they extending those time frames now, as well? I'm not ready to book another cruise or fly again anytime soon.
  3. Not feeling so sanguine right now about the $500 Future Cruise deposit we put down while out on the Rhine this past summer ...
  4. I think this says that yes, you can ask for your money back ... on January 1, 2023. LOLOL "Upon the expiration of the FCC on December 31, 2022, guests unable to use their FCC may ask for a refund equal to the original amount paid to AmaWaterways."
  5. I'm not cruiser, but you can usually initiate a claim online. It may depend on how old the charge is, however, so if you can't, definitely give them a call! There really is no downside.
  6. I'd dispute the charge with my credit card company.
  7. YES!!! This makes me so happy! It was 100% the right thing to do, and you shouldn't have had to call them out on social media to make it happen. I hope your claim goes smoothly.
  8. Ama is also a big Instagram user, so commenting on their posts there is another way to get their attention. On Twitter, find them at @AmaWaterways.
  9. Oh, my. That's awful. I'm assuming you are escalating within the company. I'd would absolutely also use social media, which has proven very effective for me in similar situations.
  10. They do now; when the policy was first announced, that was not stipulated.
  11. At least you still have it! My renewal got kicked back because of the administration's hissy fit against New York. 😖
  12. The restrictions do not cover U.S. citizens. Trump did not make that clear in his address.
  13. You STILL have to make a decision. The restrictions don't apply to U.S. citizens (making them useless), but you can absolutely return following your cruise. Go and return in good health should you keep the booking.
  14. Saw that. I'm hoping they cancel you, too. (Wow, I never thought I'd actually have to say that.) The Mekong is my dream cruise, but we can't spare the time yet. I guess that, for now, that's a good thing. Please keep us posted.
  15. We were in the process of booking a Danube cruise with Ama for later this summer, taking advantage of some incentivized pricing on available cabins, when the coronavirus started to become more rampant. All along, Ama has been intransigent in insisting on the purchase of their Travel Waiver Plus plan for $175 per person to extend cancellation protections that other lines are offering for no additional fee. Today, our twice-extended hold expires for the third time, and Ama's best offer is to allow us to buy their additional plan -- for an additional $350 -- up to 48 hours before the start of the cruise. Nope. Not happening. It is totally not in our best interest to go ahead with this reservation right now, and at this point, we'll wait for the fire sale pricing that will happen after all the cancellations, closings, and quarantines have run their course. FWIW, had Ama stepped up when we first asked about waiving the fee for additional coverage, WE WOULD HAVE BOOKED and waited to see when and how things resolve. Maybe they're fine and not hemorrhaging money, in which case they don't need my booking and won't care, but it seemed very short-sighted to me at the time, and even more so right now.
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