I have not seen any diminution of standards across my 12 cruises with Azamara over the last 10 years,. I’ve done 2 cruises with them in the last 6 months and found them to be as good as ever and in fact the service has been even better in the last six months!
True there were one or two supply issues - exactly the same as I see in my local supermarket!
I agree that the website is clearly an issue, although I haven’t got personal experience of this - my account is fine - loyalty points as they should be, upcoming cruise is there, OBC and addons (Wifi, drinks package) all showing correctly. The excursions are there to see too. I’ve been able to add a photo, passport information etc.
It would be interesting to know what proportion of accounts are wrong - it’s difficult to know whether this is a few or very high percentage. I do understand that those affected are upset and stressed, especially where they are owed money. (Making a Section 75 claim on your credit card may be the quickest way to resolve this - whenever I’ve done this it’s had a very quick result)