Brodysmum, I feel bad what you experienced, but at least you received something.
we were on a 28 day HAL cruise in 2019 in a room with smelly moldy carpet water coming in from room next to us that was wet as soon we arrived onboard for our cruise & standing water in bathroom, it took 22 days before we got only ONE night in a new room, we paid for a sig suite. Hotel Manager wouldnât even acknowledge, we also finally got a huge noisy fan after that, the room stunk the whole 28 days, unbearable and yes they would only allow us to stay the one night in a another room. We thought about trying to leave early, however we had booked a large outdoor corner cabana that we used all day, every day of the 28;days, so that helped as we would sneak up at night. Wrote letters and no response. On my last cruise I had bed bug bites, but you can get them anywhere. As for fleas, people do travel with dogs. Recently 2 dogs were on my cruise and a magician in the past has travelled with dogs onboard. On Promenade forward there is a potty place for the dogs, this is the first time it really stunk. In my opinion only, HAL does not step up when issues onboard arise and blame the Cabin Stewards, who have nothing to do with the issue. Getting upper management onboard, even Cabin Steward Supervisor to see for self, no one would ever step foot in our cabin. This was only the second time we have ever had a need to complain in over 50 cruises and the worst. Another cruise line offered a downgrade room from a Suite which we gladly accepted and end of cruise a comp cruise in a suite, which we did not expect. Not flaming, but understand where you are coming from. Anything can happen on cruise ships, my DH will not cruise on HAL again and that was his first HAL. If I cruise HAL itâs solo and he wonders whyâŚ