This sandwich is a moving target, similar to my (fast food) chicken sandwich experiences...
Popeyes and Burger King - both of their new (prior year or two) chicken sandwiches are - potentially - great. However, I've ordered them several times (different locations/cities) and I can see where someone trying it once might get a "dud" (more so with Burger King), wonder what all the fuss was about, and give up.
Places that just can't get it right: KFC and McDonalds. I can't believe that McDonalds calls theirs "crispy"... I've ordered at least 5-6 and never detected anything remotely "crispy"! I finally threw in the towel, and won't be fooled a 7th time... LMAO
I will say, the MDE chicken sandwich at Shaq's Big Chicken (Carnival Mardi Gras) was excellent every time I ordered one (perhaps 5 times over two sailings).
OK.... off my chicken sandwich rant/soapbox now ! 😄
Tom