CruisinCouple2010

Sent email on Monday  and nothing posted to date. Perhaps it will take a full week as someone else mentioned.

1 hour ago, Roberto256 said:

 

Did Pomata retire?

 

Nick Nash is a huge improvement.

 

 As mentioned by Steelers 36 Pomato has retired. 

Just read the news that Captain Nick Nash has been appointed the Commodore of the Princess fleet.

Congratulations to him on his promotion.

Hi

Can anyone tell me if these casino offers are being mailed to them as well or do they only come by email?

Thank you.

3 hours ago, JF - retired RRT said:

Try putting a warm iron on for a minute or 2, it might loosen the glue.

Thanks for that advice. The next time I find a piece of clothing with the tag on it I will try that.

We always remember the tags that seem to stick on certain clothes forever because of being placed directly on a seam. Have at least two items like this.  😂 Fun memories.

15 hours ago, cherylandtk said:

More success has been reported midweek and later in the day, around 4 pm Pacific time.  Monday’s are worst.

I agree with your reply. I call around 4 PM Pacific time and usually get connected to a rep immediately. I never try to

call on Mondays.

We have sailed on Thanksgiving on various Princess ships over the last seven years and can honestly say as some others

have posted the Thanksgiving dinner was not exciting at all and really no decorations.  I bring my own decorations so that I can decorate the door to our room.  We suggest have dinner at the buffet because  

 they carve the turkey up there and you can make your own choices on sides etc. 

Enjoy your cruise.

Still waiting for refundable OBC  from March 01 Regal Princess cruise. Nothing to date, but certainly

glad to hear that people are receiving refunds.

March 08 Regal sailing canceled on March 08. Future cruise credit posted within 48 hours.

Cruise date April 04. Caribbean Princess cancelled by Princess on March 12.

we chose option 2.

We received FCC. Our future cruise deposit  was returned to our account last week.
Remaining full balance returned to our credit card today.

We hope everyone receives good news in the next few days.

We received our refund today. Our cruise was scheduled for April 04 Caribbean Princess. We chose option 2 on March 12. 
 

FCC received end of April

Our future cruise deposit was put back into our account last week and

full remaining balance received on credit card today. 
 

We hope everyone else receives there refunds soon.

We received our refund today for our April 04 Caribbean Princess cruise which was canceled by Princess on March 12. We chose option 2 on that date.

Future cruise credit received late April.

Future cruise deposit was redeposited to our account one day last week 

Remaining balance all refunded to our credit card today.

1 hour ago, TeaBag said:

No refund, just an email.  I tried to deposit the email but the bank wouldn't take it.

Now that’s funny. Thank you for the chuckle. We received nothing but the email as well. Waiting on refunds for March 08 and April 04.

5 minutes ago, Julia’s Journey’s said:

I think very few are uncomplicated, some pay with different cards so each has to be calculated, some with gift cards and bonus gift cards and don’t have old cards, some book airfare either flex or restricted, some book excursions, some order gifts, dinners, booze, water etc using different cards to pay. Some are doing chargebacks which need to be checked etc etc.

Unfortunately the uncomplicated ones fall in the pile with the complicated ones.  

I agree many refunds will be complicated. That is why we are being patient and waiting for ours even though ours isn’t complicated. We love the Princess product and have every intention of booking with Princess again in the futuse.😄

Our refunds due us for March and April are not complicated. Both cruises were paid in full many many months ago.in fact one was paid in full in 2019. Princess canceled both our cruises so we are entitled to the 100% that we paid. Chose option 2 for refund and received acknowledgement on March 12.   We have no prepaid gratuity or airfares or anything else. All we keep getting is these generic emails we know you are waiting for refunds and you are in the queue.For those of us receiving these emails how much longer must we wait?

I know these are very trying times and I feel I am being very patient. I just hope I get my refunds before I get yet another email telling me I am in the queue.

13 hours ago, MarkieMark16 said:

It’s another “hold your horses cowboy” email from Jan.  Second one this month.  
 

Dear Mark, We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. Rest assured we’ve received your request, and it’s in our queue. As of Friday, May 15 we have refunded millions of dollars of cruises and we continue working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted.  As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. These modifications have increased our capacity to process these refunds and we should be issuing at a faster rate beginning this week.  Thank you for your patience in these extraordinary circumstances. We hope you and your loved ones are staying healthy and safe during this difficult time.

Sincerely,  Jan Swartz President

We received the same two notices. We are still waiting for our refunds for March 08, 2020 and April 04, 2020 cruises.

1 hour ago, as400guy said:

FCD was reinstated with the original expiration date to my Princess account a couple of weeks ago.

 

Thank you for that information it was helpful.

 

I have a question for those who have already contacted their credit card companies. If you did a

reversal of the charge for the balance of your cruise what happens to your initial deposit? We used

Future Cruise Deposits for the down payment and then when due paid the remaining balance in full. So I can only reverse

for  that remaining balance.Will those FCD's go back into our Princess account. Our cruises were cancelled by Princess.

Thanks for any information.

Still waiting for ROBC from Regal Princess cruise which ended on March 08, 2020. 

My DH and I both received this same email tonight and it was the first email we have had from Princess since choosing Option 2 refund on March 12. We too noticed first thing that no date was given as to when to expect our money.

Very disappointing.

No April 04 

25 minutes ago, LDVinNC said:

 

I, for one, am looking forward to getting my money back.

So are we.

22 minutes ago, Coral said:

And they are not telling Travel Agents that much except for 60 days.

I agree.

5 hours ago, LDVinNC said:

Will Princess speak to you if you booked through a travel agent?  Normally they want you to do everything through the TA.

I called Princess in regards to 2 cruises that we had booked which were canceled by Princess. They told me to contact

my Travel agent.  I call that passing the buck since the travel agent didn't do anything to cause all of these problems.