Dr Koop we couldn't agree with you more . Your report is accuratec Instead of the wow factor HAL disappoints because of their staffing problem being under staffed & in some cases not well trained
There is a certain rooting section of cruise critic members here who can never see the truth of this matter .
BTW ,we did B2B in March on Celebrity Soltice from San Pedro (LA area) & we are Elite plus as well . The service ,the food ,cocktails & shows were tops in all categories . It may be a dups thing from one ship to another in the fleets that we all are experiencing .
Some time in the future ,I am confident ,the cruise lines will be back to normal as we once knew that feeling