Jump to content

shiner6

Members
  • Posts

    618
  • Joined

Everything posted by shiner6

  1. Aft suite7298, enjoying very much! Fabulous balcony. I am spoiled for life. So quiet and the views are incredible. Tons of room and storage. Nice new tub in Bathroom. Plenty of hot water. Not one complaint.
  2. We won $50 casino cash from playing Deal or no Deal 2 days ago, but have as yet to receive it. We went to guest services and was told it might take a few days to show up on our account. Well, hopefully it shows up soon as our cruise will be ending soon.
  3. This may be a silly question, but Heck, I'll ask anyways because you guys seem to know a lot about this ship. Will I have access to a microwave anywhere on the ship? I like my special Kettle corn popcorn!!
  4. Would you be so kind as to post the entire picture? I can't see parts of it. Very interested in ambers, lagers, crafts, etc. Thanks in advance, we will be on her in June.
  5. Update, I could not get an answer, nobody returned my several emails so I just cancelled instead.
  6. My experience with this is not good-each time I cancelled or rebooked something, I had to call several times. If you have a travel agent, have them call for you.
  7. Why is it ok to preorder plastic water bottles but not eco -friendly to carry them onboard? Just asking.
  8. Well, this is all interesting to read for a newcomer like me. I was skeptical about cruising with Carnival because of past reports. Now, I am eagerly looking forward to this cruise on the Pride thanks to people like you who post realistic (I hope) comments about your experiences. Thank you!
  9. We booked chef's table for the first night. I have seen a post somewhere about a new dedicated space being built to accommodate Chef's table on a regular basis. I think they were taking the space from the old steakhouse during renovations. I am unable to verify this, so please do not take this as the final word on this topic.
  10. I saw a post from John Herald somewhere (sorry, I can't find it), but I remember being excited because it said that cabins were getting a refresh. It also confirmed the Heroes Tribute Bar and the Farenheitt rumors. If I find the post, I will try to update you. On another note, I just booked the Chef's table for the first night, anyone else going?
  11. I am similar and have booked a RIB. I am very mobile and will wing it!
  12. I had a very similar experience. I called the Fun shops people on several occasions until I finally got someone to help me last week. I received my gift card refund today via email. Be persistent and pleasant. The regular empoyees do not know how to handle gift card refunds and the TA cannot help you either.
  13. I have read that you need cash to use the rest rooms in London as well as Norway. Does anyone know how much and how do you pay? Is there an attendant that you tip? Thanks in advance. We are sailing to Norway from London soon and I want to order some currencies from my bank to take for this purpose..
  14. Can it be used to apply onboard credit? My cruise and gratuities are already paid.
  15. I am on this cruise. I paid many times more for it.... so, yes, that is a great price and I would jump on it.
  16. Thanks everyone for your assistance in clearing up the use of Gift Cards. I have definitely learned quite a bit from this forum. Now, going forward, hope others who have questions may also benefit from your expertise. Thanks again!
  17. Good news!! My TA was able to help! I received gift cards just now. I stand by my experience. Not all TA's make mistakes of this magnitude. We are all human and as such, subject to errors now and then. A business is not human---they have practices and protocols set in place to handle situations. I personally believe that Carnival's response was less than satisfactory and hope that they improve the process going forward. Covid exposed many corporations shortcomings (I am a bedside RN and no group was treated worse than us), so I am well versed in management avoiding taking the blame and using employees as screens. Carnival's customer service problems stem from management IMHO.
  18. The savings for me was $660 using the gift cards, you are right "not exactly chump change", that is why I used them. I have no qualms with the "promise" of the discount. My problem is in the terms of refunding. I will return to my previous practice of making my own travel plans and skipping the TA. My new TA has been quite good--it is not her fault that she inherited a problematic booking. The point some appear to be missing is this: Carnival needs to improve their customer service (we are all aware of this). I am sure they have ways developed to deal with these issues. They are not training or empowering employees in solving these issues, so the customer is left with dissatisfaction. It is quite obvious that the employees are operating from a script by using the same "corporate generated Muss" over and over. They could improve things by offering a written way to communicate. If you have an address for me to address these concerns, plaese post it.
  19. Well, Everyone seems to have a different experience using the gift cards. I have used gift cards in the past on HAL and Princess-so I thought the process would be the same with parent company Carnival. Wrong.... My TA did use quite a bit of my gift cards and that got really screwed up and took a very long time to sort out. Good thing that I kept records with gift card numbers and pins . tHE PROBLEM ACTUALLY TOOK A FEW MONTHS TO SOLVE, BUT FINALLY I RECIEVED A GIFT CARD VIA E-MAIL FOR THAT FIASCO. The new problem has to do with the gift cards which I applied myself for wi-fi and Chef's table on 2 B2B cruises. These are gift cards-not credit purchases. They cannot seem to find a way to refund them. I waited 2 hours to talk with someone then another 2 hours getting the run around. Still no resolution. The total is almost $500. They said it will take 90 days to refund my money to a new gift card. My cruise is in 60 days. Quite a conundrum. I have already wasted more time on the phone than the 10% savings warrants. I know I am screwed, but I am putting this out there to warn others to be careful. Maybe I can save some other unsuspecting individual from falling prey to the gift card scam. Oh, did I mention that I own quite a bit of Carnival stock , more than is required for the OBC. I can see why the stock is tanking.
  20. Let me preface by stating that I have been booking my own cruises for 20 years. This is my first time using a TA and my first Carnival cruise. I am putting my experience on here to help others avoid the pitfalls which I fell into. I purchased over $6,000 worth of gift cards on AARP to help pay for my Carnival cruises. I used a TA to book the cruises but purchased all the extras myself on the Carnival manage your booking site. I had 2 b2b cruises to Norway and Baltic. I had to cancel one of the cruises. This is when I discovered that my TA had failed to properly deposit my gift cards. My new TA spent hours trying to get my money refunded. Be aware that your gift cards do not automatically have the money refunded to them. Save all the cards and document dates and times you use them. (I saved everything, thanks to advice on this board, and glad I did). Carnival representatives had many different excuses for delay in refund.... It is almost comical, but my $$$$$ is involved, so I am not laughing. What I have learned so far is this: 1. Be extremely careful when choosing a TA,and monitor what they do. 2. Do NOT ever book an excursion or any extras through the Fun shops on the Carnival Website with Gift cards (have your TA do it). I have spent a total of 8 hours on different dates on the phone trying to straighten this out. Bottom line is, I have to do a conference call with my TA on the line in order to get my money returned to a gift card. I asked for Carnival to email me a copy of their accounting form/ they refused. My next step, if this doesn"t work, is to see if my Travel insurance will cover the loss. What a mess! Just so sorry I ever got involved in this mess. I will update this thread as I go along......
  21. I looked this up and it states "to be consumed at dinner". So, I cannot take a bottle to use on my deck?
  22. Thanks to everyone for responding. I appreciate your candor. Learned something new today.
×
×
  • Create New...