We are just off the Adventure and I thought I'd share our experience.
We have taken many cruises however we are not big gamblers. Actually, our budget is $40 per night for two people. About a month ago, I was looking at the casino website just killing time. I saw I was offered a free casino comp with $500 free play. Based on our past gambling, I thought it was a mistake, so at first I ignored it. Then I decided to call them and sure enough it was a real offer. So I made the reservation to go back on the Adventure but because there were no more balconies available, which was the offer, they offered an additional $100 free play if we agreed to an o/v cabin. Agreed!
After we were on the ship, my d/h thought he would ask a casino host why I was given the offer. After speaking to several hosts because nobody could explain what happened, one of them asked to see my sea pass card. She went to a back room and after several minutes she came out and asked if we were on the Adventure in January. We were, and then she explained that another woman with the same name as mine was on the same sailing and I was offered her casino comp in error.
I thought they would log all information by CAS numbers and not names, but she said nope. Who knew?
Great week!