Excellent customer service.

[judie43]

We recently returned from the 10/1 sailing on the Constellation. Without going into detail,we had a slight issue with the drink pkg. I debated contacting customer service but then decided I needed an answer. Sent an email and received a reply the next day. They apologized and explained the policy to my satisfaction. They also added (totally unexpected)a nice perk for our next cruise. Just another reason to make Celebrity our favorite cruise line.

[stellarose]

Can you explain what went wrong with the drink package??

[JLSPOOL]

What part of the policy did you not understand? What prompted you to contact Celebrity?

[judie43]

What part of the policy did you not understand? What prompted you to contact Celebrity?

 

My husband had the classic pkg. he had been drinking Magners hard cider for about 3 days then was told he couldn't get it because it was more than the $5 limit for beer. We explained that Magners is not beer,listed on the menu under cider and coolers. Not a big deal but we felt the servers should all be on the same page. There was a little more discussion with the bar manager but I won't bore you with details.

Certainly would no stop us from buying the bev pkg.

[stellarose]

Thanks. I was hoping to get ciders on the classic plan. That now clears things up. So all ciders are now premium. Hmm. That might change things.

[judie43]

You can get Strongbow on the classic pkg. just my husband prefers Magners. Add to that,Magners is a bigger bottle. They should just carry a smaller bottle of Magners

[Keith1010]

Glad to hear that you had a good experience.

 

Keith

[gelo7]

Always glad to hear confirmation of X excellent customer service.

[Gail & Marty sailing away]

We love the line .

[Orator]

People are very quick to mention the negative, but slow to give praise. Thank you for your post.

[A Sixth?]

....They also added (totally unexpected)a nice perk for our next cruise. Just another reason to make Celebrity our favorite cruise line.

 

Care to share what it was? :confused:

[cindygad]

I agree it is so refreshing to hear a positive response to a problem. Thanks for posting!

[judie43]

Care to share what it was? :confused:

 

I would rather not say...not that it is a huge deal but some may wonder why they did not get anything after their issue.

I am sure you understand.