How do I see my new prices used TA

[DMRick]

Hi. I wanted to be sure my TA took advantage of the great sale on my cruise. He says I can see it once I log onto my personalizer. I couldn't reach him, so I called and asked Princess. They said my price is between him and I and he would have to send it. Sooo. is it on line? Or does he have to send it to me. I think I've clicked on everything, and I can't find it. Thanks for any help!

[Coral]

Your TA needs to send it to you. You can not see it online if you book through an agent.

[DMRick]

Thank you. That's what Princess told me too. And I've wasted too much time looking for it for it to be there!

[paul929207]

When you book with a TA, your price, balance due, etc do not show on the Personalizer. Whenever something changes, I get the confirmation form by email within a day or two

[DrivesLikeMario]

All you have to do is look at the invoice your TA sent you. It will have your price there and should be broken down for cruise fare, port charges, government taxes, transfers, insurance, etc. Add in the first 3 things and that is the price you would compare to Princess' pricing once you get past the point where you chose a cabin.

[DMRick]

LOL..yes, I know how to do that. I guess I didn't make myself clear.

 

The price just went down a lot and my TA called Princess to get it lowered. He didn't send me a new invoice, and said I could just look in my personalizer. As the person above noted, that appears to be incorrect. So, your idea would work, if he would send me a new invoice with the new price.

Before the sale is over, I'd like to see it to be sure it's been further discounted. But I need a new invoice to do that...it's not on my Princess Personalizer that I could find.

 

All you have to do is look at the invoice your TA sent you. It will have your price there and should be broken down for cruise fare, port charges, government taxes, transfers, insurance, etc. Add in the first 3 things and that is the price you would compare to Princess' pricing once you get past the point where you chose a cabin.

[jpthomas27]

LOL..yes, I know how to do that. I guess I didn't make myself clear.

 

The price just went down a lot and my TA called Princess to get it lowered. He didn't send me a new invoice, and said I could just look in my personalizer. As the person above noted, that appears to be incorrect. So, your idea would work, if he would send me a new invoice with the new price.

Before the sale is over, I'd like to see it to be sure it's been further discounted. But I need a new invoice to do that...it's not on my Princess Personalizer that I could find.

 

If he re-priced your cruise based on a sale you should receive a new invoice, without question. If he doesn't send a new invoice your most likely leagally bound to the first invoice since you have no proof of a new aggreement between you and the TA. Not to say that is his intention, but if it came down to it, and he wanted to push the issue, you have no proof of a new contract between the two of you... and it is a contract and promis to pay the stated amount.

 

You should insist on a new invoice with the lower prices and amount due clearly stated.

[Stevesan]

I had occasion to ask a TA for a copy of the cruise line confirmation. She did so pronto. There's something fishy If a TA won't comply with that request.

[BratDet]

after I caught my old invoice incorrectly stated.."any upgrade"

 

instead of "meta upgrade" only...

 

I ask for a new invoice...also after a payment is made..

 

(reminded them- once they did not do so automatically)

 

Bernadette

[-Lew-]

Personally, I'd be questioning my decision to use this TA after being told to check my Princess Personalizer for updated account information and not receiving an updated account statement. Your TA should have known that info would not appear in your Personalizer. An updated account statement should have been generated and emailed to you automatically.

 

You might want to check your email spam folder to see if the account statement was diverted.

 

Good luck...

 

Lew

[DMRick]

It was not diverted, it was not sent. He said to check my personalizer. I did write and ask that I get a copy by tomorrow am. If not, then I'l have to fax Princess and change it back into my name, so I can be sure I get the sale price. Perhaps he was out of his office Friday - Sunday and it will come in the morning. I also sent him a copy of this thread.

 

 

You might want to check your email spam folder to see if the account statement was diverted.

 

Good luck...

 

Lew

[Happy2cruise]

Definitely insist for an updated invoice. That should of been sent automatically after the price adjustment. Never heard of a TA saying it will show on the Personalizer....sounds like they do not know what they are doing and you may need a new TA. Hope you can get it straightened out:(:(

[DMRick]

He did respond. Said he is off weekend with his family. I assume he was off on Friday as well. He has always been very quick in the past. Said he will be in the office Monday am and will send it then.

I too have always gotten it as soon as any changes were made in the past, and I agree, he should know that it isn't in my personalizer. He'll know it now.

[Stevesan]

Personally,I'd be questioning my decision to use this TA after being told to check my Princess Personalizer for updated account information and not receiving an updated account statement. Your TA should have known that info would not appear in your Personalizer. An updated account statement should have been generated and emailed to you automatically.

 

You might want to check your email spam folder to see if the account statement was diverted.

 

Good luck...

 

Lew

 

I booked my first cruise with a AAA cruise "specialist". She later told me she'd never set foot on a cruise ship.

Specialists: Ba humbug :p

[DMRick]

This isn't our first time using him. But I think it's the first time we had a price decrease. He said he would send it as soon as he gets to the office today. They are three hours behind us.

[-Lew-]

[quote=Stevesan;38270217

 

]I booked my first cruise with a AAA cruise "specialist". She later told me she'd never set foot on a cruise ship.

Specialists: Ba humbug :p

I hear you...

 

I've been trying to give my cruise business to our local AAA office, but they can't seem to be able to compete with the TAs I've been using. With 3-4 cruises per year, I would think they might want my business. :confused:

 

With respect to updated invoices from TAs: I received a new American Express card last week and emailed my TA informing them of the new expiration date so there would be no issues when billing final payment. I received a reply the next day along with an updated invoice. It's just good business and good customer service to provide that information immediately and not make a client wait over the weekend.

 

Lew