P&O Complaints

[Gilpet]

Can anybody tell me who I should contact at P&O if I want to escalate a complaint that I originally sent to Customer Services.

 

Thanks for any help

 

Gill

[kevinyork]

How about carol.marlow@pocruises.com. She wont respond herself but a senior customer service person will.

[Gilpet]

How about carol.marlow@pocruises.com. She wont respond herself but a senior customer service person will.

 

That's great, thanks a lot

 

Gill

[Cosmic Rays]

I would suggest one higher for a speedy reply - david.dingle@carnivalukgroup.com

[qm2lover]

The only way I could get a response was to post on the P&O facebook page!!!!

[kevinyork]

The only way I could get a response was to post on the P&O facebook page!!!!

 

Actually Carol Marlow is on Twitter too. @carolmarlow. Im sure they hate complaints being posted for all the world to see ;-)

[Scriv]

Customer Services really do take their time replying, don't they? I am still waiting, three weeks on.

[Lovemychoos]

Customer Services really do take their time replying, don't they? I am still waiting, three weeks on.

 

disgraceful - P&O customer (non)service strikes again

[kevinyork]

I used Carol Marlow's email address and got a response within 48 hours.

 

You could post on P&Os facebook page 'why have I been waiting over three weeks for a response to my complaint?' Im pretty sure that would stir things up.

[littlesteelo]

Strange how the customer service seems to vary so much. I have always received a response in a few days.

[Pennbank]

Strange how the customer service seems to vary so much. I have always received a response in a few days.

 

Don't hold your breath Carol Marlow has today been given the chop, together with Cunard's Peter Shanks.

[kevinyork]

They dont leave till Sep, hopefully the OP will have got a reponse by then??

[Paul10000]

They dont leave till Sep, hopefully the OP will have got a reponse by then??

 

and from experience the answer is 'we don't give a stuff'